@article{ART000862078},
author={Hoe-Il Kang and Yong-Gil Jeong},
title={Measuring library online service quality: An application of e-LibQual},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2002},
volume={19},
number={3},
pages={237-261}
TY - JOUR
AU - Hoe-Il Kang
AU - Yong-Gil Jeong
TI - Measuring library online service quality: An application of e-LibQual
JO - Journal of the Korean Society for Information Management
PY - 2002
VL - 19
IS - 3
PB - 한국정보관리학회
SP - 237
EP - 261
SN - 1013-0799
AB - The purpose of this study is to measure the library online service quality based on the expectation and the service performance from the users' point of view. The online questionnaire was developed based on SERVQUAL, however information quality dimension was added on it, and the survey was conducted within a research library. The factor analysis for effecting library online services showed that 5 service dimensions were loaded discretely, and information quality was put in the other dimension. The IPA (Important Performance Analysis) result confirmed that information quality, service reliability, and service assurance were considered as important factors; multiple regression analysis revealed that tangibility and information quality were the most significant dimension for the library online service.
KW - SERVQUAL;LibQual;IPA;service quality;on-line service;information quality
DO -
UR -
ER -
Hoe-Il Kang and Yong-Gil Jeong. (2002). Measuring library online service quality: An application of e-LibQual. Journal of the Korean Society for Information Management, 19(3), 237-261.
Hoe-Il Kang and Yong-Gil Jeong. 2002, "Measuring library online service quality: An application of e-LibQual", Journal of the Korean Society for Information Management, vol.19, no.3 pp.237-261.
Hoe-Il Kang, Yong-Gil Jeong "Measuring library online service quality: An application of e-LibQual" Journal of the Korean Society for Information Management 19.3 pp.237-261 (2002) : 237.
Hoe-Il Kang, Yong-Gil Jeong. Measuring library online service quality: An application of e-LibQual. 2002; 19(3), 237-261.
Hoe-Il Kang and Yong-Gil Jeong. "Measuring library online service quality: An application of e-LibQual" Journal of the Korean Society for Information Management 19, no.3 (2002) : 237-261.
Hoe-Il Kang; Yong-Gil Jeong. Measuring library online service quality: An application of e-LibQual. Journal of the Korean Society for Information Management, 19(3), 237-261.
Hoe-Il Kang; Yong-Gil Jeong. Measuring library online service quality: An application of e-LibQual. Journal of the Korean Society for Information Management. 2002; 19(3) 237-261.
Hoe-Il Kang, Yong-Gil Jeong. Measuring library online service quality: An application of e-LibQual. 2002; 19(3), 237-261.
Hoe-Il Kang and Yong-Gil Jeong. "Measuring library online service quality: An application of e-LibQual" Journal of the Korean Society for Information Management 19, no.3 (2002) : 237-261.
