Analysis of the Digital Reference Services in Korean Public Libraries : A Longitudinal Study (우리나라 공공도서관의 디지털참고봉사에 대한 종단적 분석)

Hye Rhan Chang (장혜란)

doi:10.3743/KOSIM.2007.24.2.105

Analysis of the Digital Reference Services in Korean Public Libraries : A Longitudinal Study

Journal of the Korean Society for Information Management
Abbr : JKOSIM
2007, 24(2), pp.105~122
DOI : 10.3743/KOSIM.2007.24.2.105
Publisher : 한국정보관리학회
Research Area : Interdisciplinary Studies > Library and Information Science
Received : May 25, 2007
Accepted : June 20, 2007
Published : June 30, 2007

Hye Rhan Chang ¹

¹상명대학교

Accredited

ABSTRACT

To understand the present status and the development of the digital reference service in Korean public libraries, a nationwide site observation was attempted in 2007. The collected data was analyzed, then compared with the previous analysis based on a 2003 data. For the 404 sites offering digital reference, operational characteristics, such as access level, service mode, link description, policy, web form, and FAQ, are analyzed. Performance analysis focused on the presence of question posting, volume of usage, response rate, and types of the questions, for the data collected for 15 days through question and answer transcript recording. Results reveal findings on the present situation as well as changes over 4 years.Related problems are identified. The conclusion includes suggestions for improving digital reference service.

KEYWORDS

digital reference service, public libraries, offering characteristics, use analysis

Citation status

* References for papers published after 2023 are currently being built.

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KJCKorea
Journal Central

Journal of the Korean Society for Information Management 2023 KCI Impact Factor : 1.31

Analysis of the Digital Reference Services in Korean Public Libraries : A Longitudinal Study

ABSTRACT

KEYWORDS

Citation status

* References for papers published after 2023 are currently being built.

Journal of the Korean Society for Information Management 2023 KCI Impact Factor : 1.31

Analysis of the Digital Reference Services in Korean Public Libraries : A Longitudinal Study

ABSTRACT

KEYWORDS

Statistics

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Issue List

Citation status

KCI Citation Counts (2)

REFERENCES (23) * References for papers published after 2023 are currently being built.

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* References for papers published after 2023 are currently being built.