A Study on the Behaviors and Customer Satisfactions of University Library Users of the Electronic Journals (대학도서관 전자저널이용자의이용행태와 만족도에 관한 연구- K대학교 도서관이용자를 중심으로 -)

Oh, Dong-Geun (오동근); Sookchan Kim (김숙찬)

doi:10.3743/KOSIM.2006.23.4.129

A Study on the Behaviors and Customer Satisfactions of University Library Users of the Electronic Journals

Journal of the Korean Society for Information Management
Abbr : JKOSIM
2006, 23(4), pp.129~146
DOI : 10.3743/KOSIM.2006.23.4.129
Publisher : 한국정보관리학회
Research Area : Interdisciplinary Studies > Library and Information Science
Received : November 16, 2006
Accepted : December 7, 2006
Published : December 30, 2006

Oh, Dong-Geun ¹, Sookchan Kim ¹

¹계명대학교

Accredited

ABSTRACT

This study analyzed the user behaviors of the electronic journal users and the influences of service quality of electronic journals on the customer satisfactions, customer loyalty, and frequency of visit to the library building. Approximately 60 percent of users prefer e-journal to printed formats. Service quality of electronic journal was measured by four dimensions: reliability of service, convenience of service, public relations, and user instructions. 100 faculty members and 267 graduate school students were surveyed using questionnaires. It was concluded that each dimensions of service quality positively influenced on the customer satisfactions, and customer satisfaction positively influenced on loyalty, and negatively on frequency of visit to the library building.

KEYWORDS

Electronic Journal, WEB DB, Customer Satisfaction - Not-for-profit Organization, User Satisfaction, Re-Use Intention

Citation status

* References for papers published after 2023 are currently being built.

[journal] 김혜련 / 2000. / 대학도서관에서의 전자저널 관리방안에 관한 연구 / 이화여자대학교 대학원문헌정보학과.

[journal] 노진구 / 1997 / 전자잡지의 발달과 미래. 26 : 441~478

[journal] 배금표 / 2000 / 전자잡지의 평가 요소. 7 : 95~100

[journal] 오동근 / 2004 / Negative Word-of-Mouth of the Public Library Users in Daegu Metropolitan City 35(4) : 129~147

[journal] 오동근 / 2005 / Influences of Public Library Service Quality on User Satisfaction and Loyalty / 정보관리학회지 / 한국정보관리학회 22(4) : 61~78

[journal] 윤만영 / 2004. / 대학도서관 전자저널의 수집 및 관리에 관한 연구 / 청주대학교 교육대학원

[journal] 이명희 / 2004. / 대학의 전자저널 서비스 이용실태와 만족도 향상 방안 연구 / 아주대학교 교육대학원, 대학행정관리전공.

[journal] 이세라 / 1999. / 온라인 학술저널과 인쇄학술저널의 이용자에 대한 비교분석 한국전 자통신연구원의 사례분석 / 충남대학교 대학원, 문헌정보학과.

[journal] 이지영 / 2004. / 이용자특성과 탐색서비스 특성에 따른 대학도서관 전자저널의 이용자 만족도에 관한 연구 / 성균관대학교 교육대학원, 사서교육전공

[journal] 정동렬 / 1999 / 전자학술저널의 이용행태 분석에 의한 관리방안 연구. 33(3) : 5~21

[journal] Abels, Eileen G / 1996 / Factors that influence the use of electronic networks by science and engineering faculty at small institutions.Journal of the American Society for Information Science 47(2) : 146~158

[journal] Bar-Ilan, J. / 2005 / Preference for electronic format of scientific journals A case study of the Science Library users at the Hebrew University 27 : 363~376

[journal] Debowski, Shelda / 2000 / The Hidden user: providing an effective service to users of electronic information sources 16(4) : 175~180

[journal] Martensen, A. / 2003 / Improving library users' perceived quality, satisfaction and loyalty. 29(3) : 140~147

[journal] Oh / 2003 / Complaining behavior of public library users in South Korea 25(1) : 43~62

[journal] / 2004 / Complaining behavior of academic library users in South Korea 30(2) : 136~144

[journal] A / V. A. Zeithaml and L. L. Berry. 1985. A conceptual model of service quality and its implications for future research. Journal of Marketing : 41~50

[journal] / 1994 / Reassessment of expectations as a comparison standard in measuring service quality implications for further research Journal of Marketing : 111~124

[journal] Rusch-Feja, D. / 1999 / Evaluation of usage and acceptance of electronic journals Results fo an electronic survey of Max Planck Society researchers including usage statistics from Elsevier 5(10) : 82~87

[journal] Voorbij, H. / 2006 / The use of electronic journals by Dutch researchers A descriptive and exploratory study. 32(3) : 223~237

KJCKorea
Journal Central

Journal of the Korean Society for Information Management 2023 KCI Impact Factor : 1.31

A Study on the Behaviors and Customer Satisfactions of University Library Users of the Electronic Journals

ABSTRACT

KEYWORDS

Citation status

* References for papers published after 2023 are currently being built.

Journal of the Korean Society for Information Management 2023 KCI Impact Factor : 1.31

A Study on the Behaviors and Customer Satisfactions of University Library Users of the Electronic Journals

ABSTRACT

KEYWORDS

Statistics

Tools

Issue List

Citation status

KCI Citation Counts (14)

REFERENCES (21) * References for papers published after 2023 are currently being built.

Search PDF

Citation

* References for papers published after 2023 are currently being built.