@article{ART001096543},
author={Yunkeum Chang},
title={A Study of University Libraries' Faculty Research Support System},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2005},
volume={22},
number={4},
pages={197-220},
doi={10.3743/KOSIM.2005.22.4.197}
TY - JOUR
AU - Yunkeum Chang
TI - A Study of University Libraries' Faculty Research Support System
JO - Journal of the Korean Society for Information Management
PY - 2005
VL - 22
IS - 4
PB - 한국정보관리학회
SP - 197
EP - 220
SN - 1013-0799
AB - This research aims to explore faculty research support systems in university libraries, assess their service performance for faculty research, and suggest the need and roadmap for new service development. We perform in-depth analyses of not only the current university library evaluation criteria as part of the overall university evaluation criteria, but also ten university libraries in the United States and two university libraries in Korea. Thorough benchmarking studies reveal the problems of the current university library evaluation criteria in its advances and limitations of current faculty support service systems. Especially this research suggests to develop a one-stop service execution wheel for the roadmap for the faculty research support system which is based on customer relationship management(CRM) for one-to-one, mass- personalized services to the faculty.
KW - university libraries;faculty research support;CRM(Customer Relationship Management);website;evaluation criteria
DO - 10.3743/KOSIM.2005.22.4.197
ER -
Yunkeum Chang. (2005). A Study of University Libraries' Faculty Research Support System. Journal of the Korean Society for Information Management, 22(4), 197-220.
Yunkeum Chang. 2005, "A Study of University Libraries' Faculty Research Support System", Journal of the Korean Society for Information Management, vol.22, no.4 pp.197-220. Available from: doi:10.3743/KOSIM.2005.22.4.197
Yunkeum Chang "A Study of University Libraries' Faculty Research Support System" Journal of the Korean Society for Information Management 22.4 pp.197-220 (2005) : 197.
Yunkeum Chang. A Study of University Libraries' Faculty Research Support System. 2005; 22(4), 197-220. Available from: doi:10.3743/KOSIM.2005.22.4.197
Yunkeum Chang. "A Study of University Libraries' Faculty Research Support System" Journal of the Korean Society for Information Management 22, no.4 (2005) : 197-220.doi: 10.3743/KOSIM.2005.22.4.197
Yunkeum Chang. A Study of University Libraries' Faculty Research Support System. Journal of the Korean Society for Information Management, 22(4), 197-220. doi: 10.3743/KOSIM.2005.22.4.197
Yunkeum Chang. A Study of University Libraries' Faculty Research Support System. Journal of the Korean Society for Information Management. 2005; 22(4) 197-220. doi: 10.3743/KOSIM.2005.22.4.197
Yunkeum Chang. A Study of University Libraries' Faculty Research Support System. 2005; 22(4), 197-220. Available from: doi:10.3743/KOSIM.2005.22.4.197
Yunkeum Chang. "A Study of University Libraries' Faculty Research Support System" Journal of the Korean Society for Information Management 22, no.4 (2005) : 197-220.doi: 10.3743/KOSIM.2005.22.4.197
