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Recognizing Emotional Content of Emails as a byproduct of Natural Language Processing-basedMetadata Extraction

  • Journal of the Korean Society for Information Management
  • Abbr : JKOSIM
  • 2006, 23(2), pp.167~183
  • DOI : 10.3743/KOSIM.2006.23.2.167
  • Publisher : 한국정보관리학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : May 16, 2006
  • Accepted : June 21, 2006
  • Published : June 30, 2006

Woojin Paik 1

1건국대학교

Accredited

ABSTRACT

This paper describes a metadata extraction technique based on natural language processing (NLP) which extracts personalized information from email communications between financial analysts and their clients. Personalized means connecting users with content in a personally meaningful way to create, grow, and retain online relationships. Personalization often results in the creation of user profiles that store individuals preferences regarding goods or services offered by various e-commerce merchants. We developed an automatic metadata extraction system designed to process textual data such as emails, discussion group postings, or chat group transcriptions. The focus of this paper is the recognition of emotional contents such as mood and urgency, which are embedded in the business communications, as metadata.

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