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Typology of User Uncertainty in the Selection of Web Search Terms:Insight into the Information Seeking Context of Scholarly Researchers in the Field of Science

  • Journal of the Korean Society for Information Management
  • Abbr : JKOSIM
  • 2006, 23(2), pp.287~309
  • DOI : 10.3743/KOSIM.2006.23.2.287
  • Publisher : 한국정보관리학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : May 31, 2006
  • Accepted : June 1, 2006
  • Published : June 30, 2006

Yang-woo Kim 1

1한성대학교

Accredited

ABSTRACT

While numerous studies have suggested the significance of uncertainty during the process of information-seeking, less research has investigated user uncertainty in the actual search process using a real system. This study investigated user perceptions of uncertainty in the process of the selection of Web search terms in the real information-seeking process. The subjects at the doctoral or post-doctoral level were limited to the discipline of science in order to understand user perceptions in this field. The findings revealed various dimensions, types, and incidents of uncertainty. The typology of uncertainty facilitated an understanding of the subjects' information-seeking context by identifying various aspects of the context that constituted the subjects’ uncertainty. The identification of two principal origins of uncertainty based on the different types of uncertainty generated implications to improve information systems and services.

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