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@article{ART001185247},
author={Yong Kim and EunJeong Kim},
title={A study on method to renovate information service based on 6Sigma technique},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2007},
volume={24},
number={1},
pages={5-29},
doi={10.3743/KOSIM.2007.24.1.005}

TY - JOUR
AU - Yong Kim
AU - EunJeong Kim
TI - A study on method to renovate information service based on 6Sigma technique
JO - Journal of the Korean Society for Information Management
PY - 2007
VL - 24
IS - 1
PB - 한국정보관리학회
SP - 5
EP - 29
SN - 1013-0799
AB - With the environmental changes around libraries and information center, they need to develop various management techniques and apply them to library works and services. In this research, a case study was conducted in a special library of IT company. This study was aimed for reducing ineffective components and unnecessary processes in library works and services. This study applied the Six sigma technique to improve the process of purchasing overseas academic and strategic information and users' a degree of satisfaction on information service. Specifically, this study used the five-step DMAIC(Define, Measure, Analyze, Improve, Control) method, mainly used in the manufacturing sector. As a result of this study, we could get epoch-making improvement.
KW - TQM;Six sigma;Library management;Process improvement
DO - 10.3743/KOSIM.2007.24.1.005
ER -

Yong Kim and EunJeong Kim. (2007). A study on method to renovate information service based on 6Sigma technique. Journal of the Korean Society for Information Management, 24(1), 5-29.

Yong Kim and EunJeong Kim. 2007, "A study on method to renovate information service based on 6Sigma technique", Journal of the Korean Society for Information Management, vol.24, no.1 pp.5-29. Available from: doi:10.3743/KOSIM.2007.24.1.005

Yong Kim, EunJeong Kim "A study on method to renovate information service based on 6Sigma technique" Journal of the Korean Society for Information Management 24.1 pp.5-29 (2007) : 5.

Yong Kim, EunJeong Kim. A study on method to renovate information service based on 6Sigma technique. 2007; 24(1), 5-29. Available from: doi:10.3743/KOSIM.2007.24.1.005

Yong Kim and EunJeong Kim. "A study on method to renovate information service based on 6Sigma technique" Journal of the Korean Society for Information Management 24, no.1 (2007) : 5-29.doi: 10.3743/KOSIM.2007.24.1.005

Yong Kim; EunJeong Kim. A study on method to renovate information service based on 6Sigma technique. Journal of the Korean Society for Information Management, 24(1), 5-29. doi: 10.3743/KOSIM.2007.24.1.005

Yong Kim; EunJeong Kim. A study on method to renovate information service based on 6Sigma technique. Journal of the Korean Society for Information Management. 2007; 24(1) 5-29. doi: 10.3743/KOSIM.2007.24.1.005

Yong Kim, EunJeong Kim. A study on method to renovate information service based on 6Sigma technique. 2007; 24(1), 5-29. Available from: doi:10.3743/KOSIM.2007.24.1.005

Yong Kim and EunJeong Kim. "A study on method to renovate information service based on 6Sigma technique" Journal of the Korean Society for Information Management 24, no.1 (2007) : 5-29.doi: 10.3743/KOSIM.2007.24.1.005