@article{ART001264477},
author={Seongsin Lee},
title={Motivators and Demotivators of Chat Reference Service},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2008},
volume={25},
number={2},
pages={115-125},
doi={10.3743/KOSIM.2008.25.2.115}
TY - JOUR
AU - Seongsin Lee
TI - Motivators and Demotivators of Chat Reference Service
JO - Journal of the Korean Society for Information Management
PY - 2008
VL - 25
IS - 2
PB - 한국정보관리학회
SP - 115
EP - 125
SN - 1013-0799
AB - The purpose of this study was to discover the factors which motivate academic library users to use chat reference service and which demotivate academic library users to use chat reference service. To achieve the study purposes, this study conducted interview with the selected participants (Information Studies graduate students at Florida State University(FSU)) through email in April and May 2007. This study found that 1) convenience, 2) anonymity, and 3) inexpensiveness of the service served as incentives(motivators) for chat reference service consumers to use the service. On the other hand, chat reference service consumers mentioned the following factors as obstacles (demotivators) for using the service: 1) waiting time, 2) accessibility, 3) interface design, and 4) difficulties with expressing themselves in a virtual space.
KW - chat reference service;user motivation;user demotivators;academic libraries
DO - 10.3743/KOSIM.2008.25.2.115
ER -
Seongsin Lee. (2008). Motivators and Demotivators of Chat Reference Service. Journal of the Korean Society for Information Management, 25(2), 115-125.
Seongsin Lee. 2008, "Motivators and Demotivators of Chat Reference Service", Journal of the Korean Society for Information Management, vol.25, no.2 pp.115-125. Available from: doi:10.3743/KOSIM.2008.25.2.115
Seongsin Lee "Motivators and Demotivators of Chat Reference Service" Journal of the Korean Society for Information Management 25.2 pp.115-125 (2008) : 115.
Seongsin Lee. Motivators and Demotivators of Chat Reference Service. 2008; 25(2), 115-125. Available from: doi:10.3743/KOSIM.2008.25.2.115
Seongsin Lee. "Motivators and Demotivators of Chat Reference Service" Journal of the Korean Society for Information Management 25, no.2 (2008) : 115-125.doi: 10.3743/KOSIM.2008.25.2.115
Seongsin Lee. Motivators and Demotivators of Chat Reference Service. Journal of the Korean Society for Information Management, 25(2), 115-125. doi: 10.3743/KOSIM.2008.25.2.115
Seongsin Lee. Motivators and Demotivators of Chat Reference Service. Journal of the Korean Society for Information Management. 2008; 25(2) 115-125. doi: 10.3743/KOSIM.2008.25.2.115
Seongsin Lee. Motivators and Demotivators of Chat Reference Service. 2008; 25(2), 115-125. Available from: doi:10.3743/KOSIM.2008.25.2.115
Seongsin Lee. "Motivators and Demotivators of Chat Reference Service" Journal of the Korean Society for Information Management 25, no.2 (2008) : 115-125.doi: 10.3743/KOSIM.2008.25.2.115
