@article{ART001377712},
author={Junghee Kim and Taesoo Kim},
title={A Study on Special Library's User Satisfaction with the Library Service Quality Evaluation},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2009},
volume={26},
number={3},
pages={69-87},
doi={10.3743/KOSIM.2009.26.3.069}
TY - JOUR
AU - Junghee Kim
AU - Taesoo Kim
TI - A Study on Special Library's User Satisfaction with the Library Service Quality Evaluation
JO - Journal of the Korean Society for Information Management
PY - 2009
VL - 26
IS - 3
PB - 한국정보관리학회
SP - 69
EP - 87
SN - 1013-0799
AB - By exploring plausible relations between factors of service quality and user satisfaction, this study has derived significant determinants of user satisfaction. Based on the analytical findings, this study suggested practical measures to enhance user satisfaction of special libraries. If we determine the priority order of three dimensions of service quality depending on specialized areas of special libraries, and revise the items of higher correlations with user satisfaction, then we could effectively and efficiently level up user satisfaction of special libraries.
KW - special library;library service quality evaluation;user satisfaction;major field
DO - 10.3743/KOSIM.2009.26.3.069
ER -
Junghee Kim and Taesoo Kim. (2009). A Study on Special Library's User Satisfaction with the Library Service Quality Evaluation. Journal of the Korean Society for Information Management, 26(3), 69-87.
Junghee Kim and Taesoo Kim. 2009, "A Study on Special Library's User Satisfaction with the Library Service Quality Evaluation", Journal of the Korean Society for Information Management, vol.26, no.3 pp.69-87. Available from: doi:10.3743/KOSIM.2009.26.3.069
Junghee Kim, Taesoo Kim "A Study on Special Library's User Satisfaction with the Library Service Quality Evaluation" Journal of the Korean Society for Information Management 26.3 pp.69-87 (2009) : 69.
Junghee Kim, Taesoo Kim. A Study on Special Library's User Satisfaction with the Library Service Quality Evaluation. 2009; 26(3), 69-87. Available from: doi:10.3743/KOSIM.2009.26.3.069
Junghee Kim and Taesoo Kim. "A Study on Special Library's User Satisfaction with the Library Service Quality Evaluation" Journal of the Korean Society for Information Management 26, no.3 (2009) : 69-87.doi: 10.3743/KOSIM.2009.26.3.069
Junghee Kim; Taesoo Kim. A Study on Special Library's User Satisfaction with the Library Service Quality Evaluation. Journal of the Korean Society for Information Management, 26(3), 69-87. doi: 10.3743/KOSIM.2009.26.3.069
Junghee Kim; Taesoo Kim. A Study on Special Library's User Satisfaction with the Library Service Quality Evaluation. Journal of the Korean Society for Information Management. 2009; 26(3) 69-87. doi: 10.3743/KOSIM.2009.26.3.069
Junghee Kim, Taesoo Kim. A Study on Special Library's User Satisfaction with the Library Service Quality Evaluation. 2009; 26(3), 69-87. Available from: doi:10.3743/KOSIM.2009.26.3.069
Junghee Kim and Taesoo Kim. "A Study on Special Library's User Satisfaction with the Library Service Quality Evaluation" Journal of the Korean Society for Information Management 26, no.3 (2009) : 69-87.doi: 10.3743/KOSIM.2009.26.3.069
