Answerers' Strategies to Provide Credible Information in Question Answering Community

Kim Soojung (김수정)

doi:10.3743/KOSIM.2010.27.2.021

Answerers' Strategies to Provide Credible Information in Question Answering Community

Journal of the Korean Society for Information Management
Abbr : JKOSIM
2010, 27(2), pp.21~35
DOI : 10.3743/KOSIM.2010.27.2.021
Publisher : 한국정보관리학회
Research Area : Interdisciplinary Studies > Library and Information Science
Received : April 27, 2010
Accepted : June 14, 2010
Published : June 30, 2010

Kim Soojung ¹

¹전북대학교

Accredited

ABSTRACT

The popularity of question answering communities such as Yahoo! Answers and Naver Knowledge-iN and increasing doubts about the competence of lay information providers prompted this study to explore answerers' strategies to provide a credible answer in a question answering community. Forty-four active answerers in Yahoo! Answers were included in this study, and interviews were conducted through email, chat, and over the telephone. This study identified a set of information sources the answerers used, an array of important strategies to provide a credible answer, and their perception of self-claimed expertise. Implications of results were discussed in the context of user instruction.

KEYWORDS

credibility, question answering community, Yahoo! Answers, answerers

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* References for papers published after 2025 are currently being built.

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Journal of the Korean Society for Information Management 2025 KCI Impact Factor : 1.27

Answerers' Strategies to Provide Credible Information in Question Answering Community

ABSTRACT

KEYWORDS

Journal Copyright Policy

Citation status

* References for papers published after 2025 are currently being built.

Journal of the Korean Society for Information Management 2025 KCI Impact Factor : 1.27

Answerers' Strategies to Provide Credible Information in Question Answering Community

ABSTRACT

KEYWORDS

Journal Copyright Policy

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