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Influence of Interfaces on Novice Users' Performance in Social Virtual Worlds

  • Journal of the Korean Society for Information Management
  • Abbr : JKOSIM
  • 2012, 29(4), pp.7~23
  • DOI : 10.3743/KOSIM.2012.29.4.007
  • Publisher : 한국정보관리학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : August 23, 2012
  • Accepted : October 28, 2012
  • Published : December 30, 2012

Yoonhyuk Jung 1 Boryung Ju 2 Lisl Zach 3

1울산과학기술대학교
2Louisiana State Univ.
3Drexel University

Accredited

ABSTRACT

This paper explores how interface environments have an influence on novice users’ performance in social virtual worlds (SVWs), which are emerging user-centric three-dimensional cyberspaces. Despite their early popularity, SVWs have experienced that numerous new users leave the cyberspaces soon before they become long-term users. One possible reason is that unfamiliar interfaces of SVWs can be a barrier to novice users’ adaptation of the technology. To understand a role of interfaces in the users’ assimilation of SVWs, we examine an impact of three interface factors (presence, affordance, and feedback) on performance which is regarded as a yardstick for users’ adaptation of SVWs. Forty participants were recruited and went through one-hour experimental sessions with seven tasks in Second Life; they were also asked to answer a questionnaire. Findings indicate that while affordance and feedback are significant factors influencing novice users’ performance, presence has no impact on their performance.

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