@article{ART001758626},
author={Noh, Dongjo and 남민석},
title={A Study on Identifying Factors Affecting Improvement for Academic Libraries Multimedia Services Using Six Sigma Methodology},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2013},
volume={30},
number={1},
pages={111-129},
doi={10.3743/KOSIM.2013.30.1.111}
TY - JOUR
AU - Noh, Dongjo
AU - 남민석
TI - A Study on Identifying Factors Affecting Improvement for Academic Libraries Multimedia Services Using Six Sigma Methodology
JO - Journal of the Korean Society for Information Management
PY - 2013
VL - 30
IS - 1
PB - 한국정보관리학회
SP - 111
EP - 129
SN - 1013-0799
AB - This study analyzed the process of multimedia services and indexed the core quality characteristics through the tools employed in ‘Define’ and ‘Measure’ steps of the 6 Sigma DMAIC methodology. To achieve the goal, as a case study of ‘S’ University Central Library, first, brainstorming technique was used to tap the librarians, second, interview with the half-time student workers, third, user’s opinion on homepage was analyzed and lastly, the interview with the users. This study also drew some potential causal factors which would likely to affect the multimedia service using Process Map and C&E Diagram. Those factors were prioritized using X-Y matrix and Pareto Chart. This study revealed 14 factors affecting multimedia services: ‘presence/absence of the persons who are in charge of selection’, ‘cycle of selection materials’, ‘presence/absence of seperated multimedia room’, ‘materials arrangement method’, ‘notification of popular materials’, ‘notification of documents arrivals’, ‘methods of noticing new arrivals’, ‘methods of ordering materials’, ‘cycle of checking order status’, ‘types of persons requesting materials’, ‘methods of requesting materials’, ‘checking of the status of the returned materials’, ‘methods of noticing materials in housed’, and ‘methods of ways to return overdue materials’.
KW - six sigma;multimedia;academic library;library service;process improvement
DO - 10.3743/KOSIM.2013.30.1.111
ER -
Noh, Dongjo and 남민석. (2013). A Study on Identifying Factors Affecting Improvement for Academic Libraries Multimedia Services Using Six Sigma Methodology. Journal of the Korean Society for Information Management, 30(1), 111-129.
Noh, Dongjo and 남민석. 2013, "A Study on Identifying Factors Affecting Improvement for Academic Libraries Multimedia Services Using Six Sigma Methodology", Journal of the Korean Society for Information Management, vol.30, no.1 pp.111-129. Available from: doi:10.3743/KOSIM.2013.30.1.111
Noh, Dongjo, 남민석 "A Study on Identifying Factors Affecting Improvement for Academic Libraries Multimedia Services Using Six Sigma Methodology" Journal of the Korean Society for Information Management 30.1 pp.111-129 (2013) : 111.
Noh, Dongjo, 남민석. A Study on Identifying Factors Affecting Improvement for Academic Libraries Multimedia Services Using Six Sigma Methodology. 2013; 30(1), 111-129. Available from: doi:10.3743/KOSIM.2013.30.1.111
Noh, Dongjo and 남민석. "A Study on Identifying Factors Affecting Improvement for Academic Libraries Multimedia Services Using Six Sigma Methodology" Journal of the Korean Society for Information Management 30, no.1 (2013) : 111-129.doi: 10.3743/KOSIM.2013.30.1.111
Noh, Dongjo; 남민석. A Study on Identifying Factors Affecting Improvement for Academic Libraries Multimedia Services Using Six Sigma Methodology. Journal of the Korean Society for Information Management, 30(1), 111-129. doi: 10.3743/KOSIM.2013.30.1.111
Noh, Dongjo; 남민석. A Study on Identifying Factors Affecting Improvement for Academic Libraries Multimedia Services Using Six Sigma Methodology. Journal of the Korean Society for Information Management. 2013; 30(1) 111-129. doi: 10.3743/KOSIM.2013.30.1.111
Noh, Dongjo, 남민석. A Study on Identifying Factors Affecting Improvement for Academic Libraries Multimedia Services Using Six Sigma Methodology. 2013; 30(1), 111-129. Available from: doi:10.3743/KOSIM.2013.30.1.111
Noh, Dongjo and 남민석. "A Study on Identifying Factors Affecting Improvement for Academic Libraries Multimedia Services Using Six Sigma Methodology" Journal of the Korean Society for Information Management 30, no.1 (2013) : 111-129.doi: 10.3743/KOSIM.2013.30.1.111
