An Analysis of User Satisfaction on a Case of D Children&#039;s Library Website (어린이도서관 웹사이트 이용자 만족도 분석: D 어린이도서관 사례중심으로)

Youngmi Bae (배영미); Heesop Kim (김희섭)

doi:10.3743/KOSIM.2013.30.2.007

An Analysis of User Satisfaction on a Case of D Children's Library Website

Journal of the Korean Society for Information Management
Abbr : JKOSIM
2013, 30(2), pp.7~33
DOI : 10.3743/KOSIM.2013.30.2.007
Publisher : 한국정보관리학회
Research Area : Interdisciplinary Studies > Library and Information Science
Received : February 20, 2013
Accepted : June 9, 2013
Published : June 30, 2013

Youngmi Bae ¹, Heesop Kim ¹

¹경북대학교

Accredited

ABSTRACT

The purpose of this study is to analyze the user satisfaction, royalty and compliant of a children’s library Website. To achieve the aim of this study a modified Kim and Park’s model of the user satisfaction index which consists of information quality, service quality, and system quality dimension is adopted. A total of 130 valid responses to the questionnaire were analysed using SPSS 18. It is found that the higher the user satisfaction gives the higher the royalty and the lower the compliant. For the contents quality dimension, the items of Usability, Accuracy, Easy of understand, Reliability and Up-to-date; for the service quality dimension, the items of Interface design, Reliability, Responsiveness, and Empathy; for the system quality dimension, the items of Response time, Interactive, Easy to access, and Easy to use show a significant relationships to the users’ satisfaction.

KEYWORDS

children’s library, website, quality measurement, user satisfaction index

Citation status

* References for papers published after 2023 are currently being built.

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This paper was written with support from the National Research Foundation of Korea.

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Journal of the Korean Society for Information Management 2023 KCI Impact Factor : 1.31

An Analysis of User Satisfaction on a Case of D Children's Library Website

ABSTRACT

KEYWORDS

Citation status

* References for papers published after 2023 are currently being built.

Journal of the Korean Society for Information Management 2023 KCI Impact Factor : 1.31

An Analysis of User Satisfaction on a Case of D Children's Library Website

ABSTRACT

KEYWORDS

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