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@article{ART001912197},
author={Jihye Kim and GIYEONG KIM},
title={A Study on the Relationship between Organizational Performance and Organizational Communication in Public Libraries: Based on Service Quality Measured with LibQUAL+™},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2014},
volume={31},
number={3},
pages={65-87},
doi={10.3743/KOSIM.2014.31.3.065}

TY - JOUR
AU - Jihye Kim
AU - GIYEONG KIM
TI - A Study on the Relationship between Organizational Performance and Organizational Communication in Public Libraries: Based on Service Quality Measured with LibQUAL+™
JO - Journal of the Korean Society for Information Management
PY - 2014
VL - 31
IS - 3
PB - 한국정보관리학회
SP - 65
EP - 87
SN - 1013-0799
AB - Organizational communication is an element of organizational structure formation; it is also a process of achieving organizational goals through the information sharing among the staff members in the organization as a social system. Organizational performance is a multidimensional concept composed of efficiency and effectiveness and satisfaction. Effectiveness implies service quality and the degree of goal achievement. Service quality by using the LibQUAL+™ model can be considered as an objective performance measure for libraries. This study aims to identify the effect of organizational communication in public libraries on service quality as a performance measure using the LibQUAL+™ model through statistical analyses of the results from questionnaire surveys of librarieans and users in 8 public libraries in Seoul metropolitan area. The result says the characteristics of organizational communication(upward, horizontal, downward communication) affects the three elements in the library service quality, such as affect of service, information control and library as place.
KW - organizational communication;organizational performance;LibQUAL+TM;service quality
DO - 10.3743/KOSIM.2014.31.3.065
ER -

Jihye Kim and GIYEONG KIM. (2014). A Study on the Relationship between Organizational Performance and Organizational Communication in Public Libraries: Based on Service Quality Measured with LibQUAL+™. Journal of the Korean Society for Information Management, 31(3), 65-87.

Jihye Kim and GIYEONG KIM. 2014, "A Study on the Relationship between Organizational Performance and Organizational Communication in Public Libraries: Based on Service Quality Measured with LibQUAL+™", Journal of the Korean Society for Information Management, vol.31, no.3 pp.65-87. Available from: doi:10.3743/KOSIM.2014.31.3.065

Jihye Kim, GIYEONG KIM "A Study on the Relationship between Organizational Performance and Organizational Communication in Public Libraries: Based on Service Quality Measured with LibQUAL+™" Journal of the Korean Society for Information Management 31.3 pp.65-87 (2014) : 65.

Jihye Kim, GIYEONG KIM. A Study on the Relationship between Organizational Performance and Organizational Communication in Public Libraries: Based on Service Quality Measured with LibQUAL+™. 2014; 31(3), 65-87. Available from: doi:10.3743/KOSIM.2014.31.3.065

Jihye Kim and GIYEONG KIM. "A Study on the Relationship between Organizational Performance and Organizational Communication in Public Libraries: Based on Service Quality Measured with LibQUAL+™" Journal of the Korean Society for Information Management 31, no.3 (2014) : 65-87.doi: 10.3743/KOSIM.2014.31.3.065

Jihye Kim; GIYEONG KIM. A Study on the Relationship between Organizational Performance and Organizational Communication in Public Libraries: Based on Service Quality Measured with LibQUAL+™. Journal of the Korean Society for Information Management, 31(3), 65-87. doi: 10.3743/KOSIM.2014.31.3.065

Jihye Kim; GIYEONG KIM. A Study on the Relationship between Organizational Performance and Organizational Communication in Public Libraries: Based on Service Quality Measured with LibQUAL+™. Journal of the Korean Society for Information Management. 2014; 31(3) 65-87. doi: 10.3743/KOSIM.2014.31.3.065

Jihye Kim, GIYEONG KIM. A Study on the Relationship between Organizational Performance and Organizational Communication in Public Libraries: Based on Service Quality Measured with LibQUAL+™. 2014; 31(3), 65-87. Available from: doi:10.3743/KOSIM.2014.31.3.065

Jihye Kim and GIYEONG KIM. "A Study on the Relationship between Organizational Performance and Organizational Communication in Public Libraries: Based on Service Quality Measured with LibQUAL+™" Journal of the Korean Society for Information Management 31, no.3 (2014) : 65-87.doi: 10.3743/KOSIM.2014.31.3.065