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@article{ART002061818},
author={EunHye Seong and Kim Soojung},
title={A Study on the Service Quality Evaluation of Children's Libraries Using LibQUAL+},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2015},
volume={32},
number={4},
pages={29-53},
doi={10.3743/KOSIM.2015.32.4.029}

TY - JOUR
AU - EunHye Seong
AU - Kim Soojung
TI - A Study on the Service Quality Evaluation of Children's Libraries Using LibQUAL+
JO - Journal of the Korean Society for Information Management
PY - 2015
VL - 32
IS - 4
PB - 한국정보관리학회
SP - 29
EP - 53
SN - 1013-0799
AB - This study aims to measure the service quality of children’s libraries using LibQUAL+ and to analyze the effect of service quality on users’ satisfaction. To do that, a survey was conducted with 210 users in three children’s libraries located in J city. In three service quality dimensions - ‘Affect of Service’, ‘Information Control’, and ‘Library as Place’ - the users’ perceived service level was less than the minimum service level, which implies that the current services should be improved immediately. It was also found that ‘Affect of Service’ and ‘Library as Place’ influenced the users’ satisfaction. Based on the statistical results and the content analysis of the users’ comments about the library services, this study suggests recommendations for improving library services in the children’s libraries.
KW - children’s library;service quality;service evaluation;user satisfaction;LibQUAL+
DO - 10.3743/KOSIM.2015.32.4.029
ER -

EunHye Seong and Kim Soojung. (2015). A Study on the Service Quality Evaluation of Children's Libraries Using LibQUAL+. Journal of the Korean Society for Information Management, 32(4), 29-53.

EunHye Seong and Kim Soojung. 2015, "A Study on the Service Quality Evaluation of Children's Libraries Using LibQUAL+", Journal of the Korean Society for Information Management, vol.32, no.4 pp.29-53. Available from: doi:10.3743/KOSIM.2015.32.4.029

EunHye Seong, Kim Soojung "A Study on the Service Quality Evaluation of Children's Libraries Using LibQUAL+" Journal of the Korean Society for Information Management 32.4 pp.29-53 (2015) : 29.

EunHye Seong, Kim Soojung. A Study on the Service Quality Evaluation of Children's Libraries Using LibQUAL+. 2015; 32(4), 29-53. Available from: doi:10.3743/KOSIM.2015.32.4.029

EunHye Seong and Kim Soojung. "A Study on the Service Quality Evaluation of Children's Libraries Using LibQUAL+" Journal of the Korean Society for Information Management 32, no.4 (2015) : 29-53.doi: 10.3743/KOSIM.2015.32.4.029

EunHye Seong; Kim Soojung. A Study on the Service Quality Evaluation of Children's Libraries Using LibQUAL+. Journal of the Korean Society for Information Management, 32(4), 29-53. doi: 10.3743/KOSIM.2015.32.4.029

EunHye Seong; Kim Soojung. A Study on the Service Quality Evaluation of Children's Libraries Using LibQUAL+. Journal of the Korean Society for Information Management. 2015; 32(4) 29-53. doi: 10.3743/KOSIM.2015.32.4.029

EunHye Seong, Kim Soojung. A Study on the Service Quality Evaluation of Children's Libraries Using LibQUAL+. 2015; 32(4), 29-53. Available from: doi:10.3743/KOSIM.2015.32.4.029

EunHye Seong and Kim Soojung. "A Study on the Service Quality Evaluation of Children's Libraries Using LibQUAL+" Journal of the Korean Society for Information Management 32, no.4 (2015) : 29-53.doi: 10.3743/KOSIM.2015.32.4.029