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A Study on the Usability Evaluation of the Mobile Application for Seoul Public Transportation Information

  • Journal of the Korean Society for Information Management
  • Abbr : JKOSIM
  • 2016, 33(4), pp.225~244
  • DOI : 10.3743/KOSIM.2016.33.4.225
  • Publisher : 한국정보관리학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : November 28, 2016
  • Accepted : December 12, 2016
  • Published : December 30, 2016

Yoonjae Lee 1,  Jeeyeon Lee 2

1연세대학교 문헌정보학과 대학원
2연세대학교

Accredited

ABSTRACT

As technology progresses, the supply and use of smartphones has become increasingly popular and has significantly transformed modern life. However, users still feel uncomfortable running some mobile apps, as many are created without a thoughtful consideration of usability. Usability evaluations involve several methodologies to identify specific problems in light of various principles. Although usability testing was initially centered on physical services, it has gradually evolved to consider user satisfaction as its main concern. Public transportation applications should be accessible to everyone, and studies should focus on the user’s perspective. However, previous user surveys have concentrated on applications’ technical aspects or visual design. As a result, there has been a lack of general usability evaluations. This study aimed to evaluate the usability of mobile transportation applications in real life, with a focus on public transportation in Seoul. All the participants were asked to complete a task, an in-depth interview, and a questionnaire survey. In summary, the results suggest that users do not find inappropriate information attractive when it does not satisfy their purpose of use, but rather tend to consider it as interference.

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