Journal of the Korean Society for Information Management 2023 KCI Impact Factor : 1.31
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pISSN : 1013-0799 / eISSN : 2586-2073
- https://journal.kci.go.kr/kosim
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A Study on Developing a Service Quality Evaluation Model for Library Mobile Service
- Journal of the Korean Society for Information Management
- Abbr : JKOSIM
- 2017, 34(4), pp.273~292
- DOI : 10.3743/KOSIM.2017.34.4.273
- Publisher : 한국정보관리학회
- Research Area : Interdisciplinary Studies > Library and Information Science
- Received : November 20, 2017
- Accepted : December 23, 2017
- Published : December 30, 2017
1서울여자대학교
Accredited
ABSTRACT
This paper aims to develop an evaluation model for library mobile services in terms of service quality. First, a literature review of the service quality evaluation model and the mobile library service evaluation was conducted. Then, based on the analysis, the evaluation model consisting of 4 quality dimensions, 10 quality factors, 39 quality measurement items was developed. Delphi method was applied to verify the validity of the model. Finally, a final model consisting of 4 quality dimensions, 9 quality factors, and 37 quality measurement items was derived. The evaluation model proposed in this study can be used as a measure of library mobile service quality and can be used as a guideline for improvement of library mobile service.
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