@article{ART002663074},
author={Jiyoon Yoo},
title={Design and Implementation of Library Chatbot for Non-face-to-face Reference Services},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2020},
volume={37},
number={4},
pages={151-179},
doi={10.3743/KOSIM.2020.37.4.151}
TY - JOUR
AU - Jiyoon Yoo
TI - Design and Implementation of Library Chatbot for Non-face-to-face Reference Services
JO - Journal of the Korean Society for Information Management
PY - 2020
VL - 37
IS - 4
PB - 한국정보관리학회
SP - 151
EP - 179
SN - 1013-0799
AB - This study explores the potential of using a library chatbot to improve the non-face-to-face digital reference services for academic library users by designing and implementing a library chatbot. Through data analysis, user needs and library services were analyzed, and a scenario was designed by selecting an appropriate development method. For user-friendly interaction, the personality of the chatbot and user interface was designed to evaluate its usability. In addition, the accuracy was verified through the response accuracy evaluation and performance evaluation of the chatbot, and the effectiveness of the chatbot was evaluated through a user satisfaction survey. In order to manage the operation and maintain service quality, the chatbot is improved by monitoring user-chatbot conversations and reflecting user feedback. Based on these findings, recommendations for designing and implementing a library chatbot were made to help improve library reference services.
KW - chatbot;library chatbot;reference service;non-face-to-face;untact;COVID-19
DO - 10.3743/KOSIM.2020.37.4.151
ER -
Jiyoon Yoo. (2020). Design and Implementation of Library Chatbot for Non-face-to-face Reference Services. Journal of the Korean Society for Information Management, 37(4), 151-179.
Jiyoon Yoo. 2020, "Design and Implementation of Library Chatbot for Non-face-to-face Reference Services", Journal of the Korean Society for Information Management, vol.37, no.4 pp.151-179. Available from: doi:10.3743/KOSIM.2020.37.4.151
Jiyoon Yoo "Design and Implementation of Library Chatbot for Non-face-to-face Reference Services" Journal of the Korean Society for Information Management 37.4 pp.151-179 (2020) : 151.
Jiyoon Yoo. Design and Implementation of Library Chatbot for Non-face-to-face Reference Services. 2020; 37(4), 151-179. Available from: doi:10.3743/KOSIM.2020.37.4.151
Jiyoon Yoo. "Design and Implementation of Library Chatbot for Non-face-to-face Reference Services" Journal of the Korean Society for Information Management 37, no.4 (2020) : 151-179.doi: 10.3743/KOSIM.2020.37.4.151
Jiyoon Yoo. Design and Implementation of Library Chatbot for Non-face-to-face Reference Services. Journal of the Korean Society for Information Management, 37(4), 151-179. doi: 10.3743/KOSIM.2020.37.4.151
Jiyoon Yoo. Design and Implementation of Library Chatbot for Non-face-to-face Reference Services. Journal of the Korean Society for Information Management. 2020; 37(4) 151-179. doi: 10.3743/KOSIM.2020.37.4.151
Jiyoon Yoo. Design and Implementation of Library Chatbot for Non-face-to-face Reference Services. 2020; 37(4), 151-179. Available from: doi:10.3743/KOSIM.2020.37.4.151
Jiyoon Yoo. "Design and Implementation of Library Chatbot for Non-face-to-face Reference Services" Journal of the Korean Society for Information Management 37, no.4 (2020) : 151-179.doi: 10.3743/KOSIM.2020.37.4.151
