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A Study on the Application of Quality Certification System in Library Services

  • Journal of the Korean Society for Library and Information Science
  • 2002, 36(1), pp.211-231
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : February 28, 2002
  • Accepted : March 22, 2002
  • Published : March 1, 2002

Lee Sang Bok 1

1대진대학교

Accredited

ABSTRACT

The purpose of this study is to apply the international quality certification system to service quality evaluation in library and information service centers. The study compared various aspects of their quality certification systems and considered application studies of foreign libraries. The results of this study illustrate that TQM based quality certification systems-Deming Quality Prize, Malcolm Baldrige National Quality Awards, European Quality Awards-reflects a broader, more dynamic and custome-oriented quality concepts. On the contrary, ISO 9000 Standards are based on a narrow, static and in house-oriented quality concepts emphasizing conformance to specifications.

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