@article{ART000918056},
author={Lee Sang Bok},
title={A Study on the Application of Quality Certification System in Library Services},
journal={Journal of the Korean Society for Library and Information Science},
issn={1225-598X},
year={2002},
volume={36},
number={1},
pages={211-231}
TY - JOUR
AU - Lee Sang Bok
TI - A Study on the Application of Quality Certification System in Library Services
JO - Journal of the Korean Society for Library and Information Science
PY - 2002
VL - 36
IS - 1
PB - 한국문헌정보학회
SP - 211
EP - 231
SN - 1225-598X
AB - The purpose of this study is to apply the international quality certification system to service quality evaluation in library and information service centers. The study compared various aspects of their quality certification systems and considered application studies of foreign libraries. The results of this study illustrate that TQM based quality certification systems-Deming Quality Prize, Malcolm Baldrige National Quality Awards, European Quality Awards-reflects a broader, more dynamic and custome-oriented quality concepts. On the contrary, ISO 9000 Standards are based on a narrow, static and in house-oriented quality concepts emphasizing conformance to specifications.
KW -
DO -
UR -
ER -
Lee Sang Bok. (2002). A Study on the Application of Quality Certification System in Library Services. Journal of the Korean Society for Library and Information Science, 36(1), 211-231.
Lee Sang Bok. 2002, "A Study on the Application of Quality Certification System in Library Services", Journal of the Korean Society for Library and Information Science, vol.36, no.1 pp.211-231.
Lee Sang Bok "A Study on the Application of Quality Certification System in Library Services" Journal of the Korean Society for Library and Information Science 36.1 pp.211-231 (2002) : 211.
Lee Sang Bok. A Study on the Application of Quality Certification System in Library Services. 2002; 36(1), 211-231.
Lee Sang Bok. "A Study on the Application of Quality Certification System in Library Services" Journal of the Korean Society for Library and Information Science 36, no.1 (2002) : 211-231.
Lee Sang Bok. A Study on the Application of Quality Certification System in Library Services. Journal of the Korean Society for Library and Information Science, 36(1), 211-231.
Lee Sang Bok. A Study on the Application of Quality Certification System in Library Services. Journal of the Korean Society for Library and Information Science. 2002; 36(1) 211-231.
Lee Sang Bok. A Study on the Application of Quality Certification System in Library Services. 2002; 36(1), 211-231.
Lee Sang Bok. "A Study on the Application of Quality Certification System in Library Services" Journal of the Korean Society for Library and Information Science 36, no.1 (2002) : 211-231.
