@article{ART001036551},
author={Lee Sang Bok},
title={A Theoretical Study of the Library Service Charter},
journal={Journal of the Korean Society for Library and Information Science},
issn={1225-598X},
year={2006},
volume={40},
number={4},
pages={287-305}
TY - JOUR
AU - Lee Sang Bok
TI - A Theoretical Study of the Library Service Charter
JO - Journal of the Korean Society for Library and Information Science
PY - 2006
VL - 40
IS - 4
PB - 한국문헌정보학회
SP - 287
EP - 305
SN - 1225-598X
AB - Many public libraries in Korea have a library service charter setting out the standard of service users can expect. It will help drive and sustain a process of continuous improvement in library service quality and help poster good relations with users, most of whom will appreciate library efforts to take account of their views. In this background, the purposes of the study are ① to study a theoretical review of the library service charter, ② to explore an analytical evaluation of charter's contents, through a library service charter of ‘B’ public library in located Gyeonggido. Analytical results generally, ‘B’ public library's charter fulfills the charter's principles and criteria, but service practice standards are insufficient for appropriateness and realization.
KW - Library Service Charter;Citizen's Charter;Customer Service Standards;Public Service Charter;Service Practice Standards
DO -
UR -
ER -
Lee Sang Bok. (2006). A Theoretical Study of the Library Service Charter. Journal of the Korean Society for Library and Information Science, 40(4), 287-305.
Lee Sang Bok. 2006, "A Theoretical Study of the Library Service Charter", Journal of the Korean Society for Library and Information Science, vol.40, no.4 pp.287-305.
Lee Sang Bok "A Theoretical Study of the Library Service Charter" Journal of the Korean Society for Library and Information Science 40.4 pp.287-305 (2006) : 287.
Lee Sang Bok. A Theoretical Study of the Library Service Charter. 2006; 40(4), 287-305.
Lee Sang Bok. "A Theoretical Study of the Library Service Charter" Journal of the Korean Society for Library and Information Science 40, no.4 (2006) : 287-305.
Lee Sang Bok. A Theoretical Study of the Library Service Charter. Journal of the Korean Society for Library and Information Science, 40(4), 287-305.
Lee Sang Bok. A Theoretical Study of the Library Service Charter. Journal of the Korean Society for Library and Information Science. 2006; 40(4) 287-305.
Lee Sang Bok. A Theoretical Study of the Library Service Charter. 2006; 40(4), 287-305.
Lee Sang Bok. "A Theoretical Study of the Library Service Charter" Journal of the Korean Society for Library and Information Science 40, no.4 (2006) : 287-305.
