@article{ART001232832},
author={Sang-Il Han and PYEONG JUN YU and Deuk Jong Bae and 김 영 제},
title={An Empirical Analysis on the Service Quality of the National Library of Korea and Its Effects},
journal={Journal of the Korean Society for Library and Information Science},
issn={1225-598X},
year={2008},
volume={42},
number={1},
pages={295-311}
TY - JOUR
AU - Sang-Il Han
AU - PYEONG JUN YU
AU - Deuk Jong Bae
AU - 김 영 제
TI - An Empirical Analysis on the Service Quality of the National Library of Korea and Its Effects
JO - Journal of the Korean Society for Library and Information Science
PY - 2008
VL - 42
IS - 1
PB - 한국문헌정보학회
SP - 295
EP - 311
SN - 1225-598X
AB - The authors examine the service quality of the National Library of Korea and its effects on the customer satisfaction and the annual number of visit. In particular, this article tests the actual effects of the extension of opening hour that has been famous for increasing ratio of library operation and employing more librarians. A survey of 332 customers was conducted to measure individual perceptions on the customer service and satisfactions and estimate structural equation models across two time slots: the daytime, and night hour. The major findings of this study are that the service quality tends to increase customer satisfaction.
KW - National Library of Korea;Service Quality;Customer Satisfaction
DO -
UR -
ER -
Sang-Il Han, PYEONG JUN YU, Deuk Jong Bae and 김 영 제. (2008). An Empirical Analysis on the Service Quality of the National Library of Korea and Its Effects. Journal of the Korean Society for Library and Information Science, 42(1), 295-311.
Sang-Il Han, PYEONG JUN YU, Deuk Jong Bae and 김 영 제. 2008, "An Empirical Analysis on the Service Quality of the National Library of Korea and Its Effects", Journal of the Korean Society for Library and Information Science, vol.42, no.1 pp.295-311.
Sang-Il Han, PYEONG JUN YU, Deuk Jong Bae, 김 영 제 "An Empirical Analysis on the Service Quality of the National Library of Korea and Its Effects" Journal of the Korean Society for Library and Information Science 42.1 pp.295-311 (2008) : 295.
Sang-Il Han, PYEONG JUN YU, Deuk Jong Bae, 김 영 제. An Empirical Analysis on the Service Quality of the National Library of Korea and Its Effects. 2008; 42(1), 295-311.
Sang-Il Han, PYEONG JUN YU, Deuk Jong Bae and 김 영 제. "An Empirical Analysis on the Service Quality of the National Library of Korea and Its Effects" Journal of the Korean Society for Library and Information Science 42, no.1 (2008) : 295-311.
Sang-Il Han; PYEONG JUN YU; Deuk Jong Bae; 김 영 제. An Empirical Analysis on the Service Quality of the National Library of Korea and Its Effects. Journal of the Korean Society for Library and Information Science, 42(1), 295-311.
Sang-Il Han; PYEONG JUN YU; Deuk Jong Bae; 김 영 제. An Empirical Analysis on the Service Quality of the National Library of Korea and Its Effects. Journal of the Korean Society for Library and Information Science. 2008; 42(1) 295-311.
Sang-Il Han, PYEONG JUN YU, Deuk Jong Bae, 김 영 제. An Empirical Analysis on the Service Quality of the National Library of Korea and Its Effects. 2008; 42(1), 295-311.
Sang-Il Han, PYEONG JUN YU, Deuk Jong Bae and 김 영 제. "An Empirical Analysis on the Service Quality of the National Library of Korea and Its Effects" Journal of the Korean Society for Library and Information Science 42, no.1 (2008) : 295-311.
