@article{ART001254774},
author={Jae Hwang Choi},
title={Assessing Satisfaction on Scholarly Journals and Document Delivery Services at Foreign Journal Supporting Center},
journal={Journal of the Korean Society for Library and Information Science},
issn={1225-598X},
year={2008},
volume={42},
number={2},
pages={69-85}
TY - JOUR
AU - Jae Hwang Choi
TI - Assessing Satisfaction on Scholarly Journals and Document Delivery Services at Foreign Journal Supporting Center
JO - Journal of the Korean Society for Library and Information Science
PY - 2008
VL - 42
IS - 2
PB - 한국문헌정보학회
SP - 69
EP - 85
SN - 1225-598X
AB - The purpose of this study is to analyze user satisfaction on scholarly journals and document delivery services(DDS) at foreign journal supporting center, which is founded at K University in 2007. The number of 72 users answered the quality of scholarly journals, and 69 users answered for the DDS survey. For the scholarly journal survey, up-to-date, usability, and expertness were asked, and fastness of DDS and easiness of application procedures were asked for the DDS survey. This study reveals that overall users using or visiting foreign journal supporting center are satisfied with the quality of scholarly journals and DDS.
KW - Service Quality;Document Delivery Services;User Satisfaction;Penalty-Reward Analysis
DO -
UR -
ER -
Jae Hwang Choi. (2008). Assessing Satisfaction on Scholarly Journals and Document Delivery Services at Foreign Journal Supporting Center. Journal of the Korean Society for Library and Information Science, 42(2), 69-85.
Jae Hwang Choi. 2008, "Assessing Satisfaction on Scholarly Journals and Document Delivery Services at Foreign Journal Supporting Center", Journal of the Korean Society for Library and Information Science, vol.42, no.2 pp.69-85.
Jae Hwang Choi "Assessing Satisfaction on Scholarly Journals and Document Delivery Services at Foreign Journal Supporting Center" Journal of the Korean Society for Library and Information Science 42.2 pp.69-85 (2008) : 69.
Jae Hwang Choi. Assessing Satisfaction on Scholarly Journals and Document Delivery Services at Foreign Journal Supporting Center. 2008; 42(2), 69-85.
Jae Hwang Choi. "Assessing Satisfaction on Scholarly Journals and Document Delivery Services at Foreign Journal Supporting Center" Journal of the Korean Society for Library and Information Science 42, no.2 (2008) : 69-85.
Jae Hwang Choi. Assessing Satisfaction on Scholarly Journals and Document Delivery Services at Foreign Journal Supporting Center. Journal of the Korean Society for Library and Information Science, 42(2), 69-85.
Jae Hwang Choi. Assessing Satisfaction on Scholarly Journals and Document Delivery Services at Foreign Journal Supporting Center. Journal of the Korean Society for Library and Information Science. 2008; 42(2) 69-85.
Jae Hwang Choi. Assessing Satisfaction on Scholarly Journals and Document Delivery Services at Foreign Journal Supporting Center. 2008; 42(2), 69-85.
Jae Hwang Choi. "Assessing Satisfaction on Scholarly Journals and Document Delivery Services at Foreign Journal Supporting Center" Journal of the Korean Society for Library and Information Science 42, no.2 (2008) : 69-85.
