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@article{ART001254780},
author={GIYEONG KIM},
title={A Theoretical Study on the Concept of ‘Customer’ as a Replaced Term with User},
journal={Journal of the Korean Society for Library and Information Science},
issn={1225-598X},
year={2008},
volume={42},
number={2},
pages={235-253}

TY - JOUR
AU - GIYEONG KIM
TI - A Theoretical Study on the Concept of ‘Customer’ as a Replaced Term with User
JO - Journal of the Korean Society for Library and Information Science
PY - 2008
VL - 42
IS - 2
PB - 한국문헌정보학회
SP - 235
EP - 253
SN - 1225-598X
AB - Although use of the term ‘customer’ has been and is being increased in the area of Library and Information Science, its concept is not clearly differentiated from the replaced term ‘user’. Moreover, there has been a tendency that librarians would have objection against using the term customer. Based on this situation, the concept of customer is examined by comparing with related terms, and its impact on library management is discussed. Libraries have adapted marketing viewpoint by applying the concept of customer to themselves, and it requires total change in the library management.
KW - Customer;Marketing;External Customer;Internal Customer;Library Management
DO -
UR -
ER -

GIYEONG KIM. (2008). A Theoretical Study on the Concept of ‘Customer’ as a Replaced Term with User. Journal of the Korean Society for Library and Information Science, 42(2), 235-253.

GIYEONG KIM. 2008, "A Theoretical Study on the Concept of ‘Customer’ as a Replaced Term with User", Journal of the Korean Society for Library and Information Science, vol.42, no.2 pp.235-253.

GIYEONG KIM "A Theoretical Study on the Concept of ‘Customer’ as a Replaced Term with User" Journal of the Korean Society for Library and Information Science 42.2 pp.235-253 (2008) : 235.

GIYEONG KIM. A Theoretical Study on the Concept of ‘Customer’ as a Replaced Term with User. 2008; 42(2), 235-253.

GIYEONG KIM. "A Theoretical Study on the Concept of ‘Customer’ as a Replaced Term with User" Journal of the Korean Society for Library and Information Science 42, no.2 (2008) : 235-253.

GIYEONG KIM. A Theoretical Study on the Concept of ‘Customer’ as a Replaced Term with User. Journal of the Korean Society for Library and Information Science, 42(2), 235-253.

GIYEONG KIM. A Theoretical Study on the Concept of ‘Customer’ as a Replaced Term with User. Journal of the Korean Society for Library and Information Science. 2008; 42(2) 235-253.

GIYEONG KIM. A Theoretical Study on the Concept of ‘Customer’ as a Replaced Term with User. 2008; 42(2), 235-253.

GIYEONG KIM. "A Theoretical Study on the Concept of ‘Customer’ as a Replaced Term with User" Journal of the Korean Society for Library and Information Science 42, no.2 (2008) : 235-253.