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A Study on the Between Record Management and Management Quality in Public Institutions: Based on the Malcolm Baldrige Model and ISO 15489

  • Journal of the Korean Society for Library and Information Science
  • 2009, 43(3), pp.31-58
  • DOI : 10.4275/KSLIS.2009.43.3.031
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : August 12, 2009
  • Accepted : September 11, 2009

Ki-Ae Jeong 1 Kim Youseung ORD ID 1

1중앙대학교

Accredited

ABSTRACT

In the digital information environment records have an even closer relationship with business processes and become a core element of organizations' managerial activities. In practice, management is represented as congregation of business outcomes. The importance of records management is increasingly emphasized in terms of organizations' compliance, knowledge-management and risk management. However, there is currently no academic discussion on a between records management and managerial activities. In this context, the study has the notion that this should be defined and acknowledged for public institutions' effective records management. Based on the Malcolm Baldrige Model and ISO 15489, the study discusses a close between records management and management quality. The records management elements of the Malcolm Baldrige model and the managerial quality elements of ISO 15489 were analyzed. Based on the analysis, both common and neglected elements were explored in terms of records management.

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