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A Study on the Evaluation and Improvement of the Korean National Assembly Digital Library by Applying ISA(Importance-Satisfaction Analysis)

  • Journal of the Korean Society for Library and Information Science
  • 2011, 45(3), pp.327-343
  • DOI : 10.4275/KSLIS.2011.45.3.327
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : July 18, 2011
  • Accepted : August 21, 2011

Kwak, Seung-Jin 1,  Jung Young mi 2,  Kim, Jinmook 3,  Bae, Kyung Jae 4,  임미경 5

1충남대학교
2동의대학교
3Univ. of South Carolina at Columbia
4동덕여자대학교
5국회도서관

Accredited

ABSTRACT

The goal of this study was to examine ways to improve the quality of databases of the Korean National Assembly Digital Library(KNADL). In order to achieve the goal, we first designed an assessment tool that could measure the quality of the ‘contents,’ the ‘service,’ and the ‘system’ of the KNADL’s databases. Each of the three categories also had sub-categories-i.e., eight sub-categories for ‘contents’(e.g., accuracy, recency, …), seven sub-categories for ‘service’(e.g., convenience for request, rapid response, …), and seven sub-categories for ‘system’(e.g., usability, response time, …). We thenconducted a survey using the assessment tool we developed and gathered a total of 270 responses from users of KNADL’s databases. We used Excel and PASW Statistics 18 for data analysis. Each sub-category was measured by its importance and by the level of satisfaction(implemented from the DigiQUAL project). Finally, we performed an importance-satisfaction analysis(ISA) to identify what action(i.e., maintain, concentrate, low priority, and exceed) needs to be made in each sub-category. We concluded the paper with some useful suggestions for improving the quality of KNADL’s databases.

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