국립디지털도서관 정보광장 이용자의 만족도 및 이용행태에 관한 연구 (A Study on the User Satisfaction and Information Behavior of Information Commons in the National Digital Library of Korea)

장윤금 (Yunkeum Chang); 이지수 (Jisu Lee); 이혜영 (Hyeyoung Lee)

doi:10.4275/KSLIS.2014.48.2.201

A Study on the User Satisfaction and Information Behavior of Information Commons in the National Digital Library of Korea

Journal of the Korean Society for Library and Information Science
2014, 48(2), pp.201-220
DOI : 10.4275/KSLIS.2014.48.2.201
Publisher : 한국문헌정보학회
Research Area : Interdisciplinary Studies > Library and Information Science

Yunkeum Chang ¹, Jisu Lee ¹, Hyeyoung Lee ²

¹숙명여자대학교
²숙명여자대학교 문헌정보학과

Accredited

ABSTRACT

This study examines user satisfaction and information behavior of information commons in the National Digital Library (NDL) of Korea through survey method. It analyzed service quality factors that affect the overall user satisfaction, and users’ information behavior according to the physical spaces/facilities in the information commons. User satisfaction factors were developed to measure library satisfaction in all aspects of the eleven physical spaces/facilities of information commons service, and information behavior on eleven physical spaces/facilities in information commons were explored by users’ character. According to survey findings, overall level of user satisfaction was maintained highly since the beginning of NDL. In particular, the facility of ‘Productivity Computer Cluster’ was ranked highest as 83.8 and the ‘UCC Studio’ was ranked lowest as 70.8 among the eleven facilities in information commons.

KEYWORDS

Information Commons. User Satisfaction, Information Behavior, National Library of Korea, National Digital Library

Citation status

* References for papers published after 2023 are currently being built.

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Journal of the Korean Society for Library and Information Science 2023 KCI Impact Factor : 0.84

A Study on the User Satisfaction and Information Behavior of Information Commons in the National Digital Library of Korea

ABSTRACT

KEYWORDS

Citation status

* References for papers published after 2023 are currently being built.

Journal of the Korean Society for Library and Information Science 2023 KCI Impact Factor : 0.84

A Study on the User Satisfaction and Information Behavior of Information Commons in the National Digital Library of Korea

ABSTRACT

KEYWORDS

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* References for papers published after 2023 are currently being built.