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The Influence of the Library Manager’s Communication Ability on Job Performance and Role-Conflict of the Library Staff

Chan-Sik Cho 1 Hang-Sok Choi 1

1동덕여자대학교

Accredited

ABSTRACT

The library manager’s communication ability can influence organizational management because the types and ways of organizational management is carried out can be determined by the manager’s communication ability. In that, this study intends to examine the influence of the library manager’s communication ability on job performance and role-conflict of the library staff. To do so, on top of the conceptual framework of communication and the library as an organization, this study builds theoretical underpinnings on the library manager’s communication ability, job performance and role-conflict of the library staff. Using a questionnaire survey method, this study surveys 127 library staff from 8 public libraries in Seoul, statistically analyzes the response through the SPSS20 statistical package, and examines the relationship between and among the variables. Based on the analysis, a discussion on the influence of the library manager’s communication ability on job performance and role-conflict of the library staff follows.

Citation status

* References for papers published after 2022 are currently being built.