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@article{ART001929496},
author={MIN SOOKHEE},
title={The Librarian's Emotional Labor at the University Libraries: Focusing on the Relationship among Supervisor'S Emotional Intelligence, Social Support and Library Service Level},
journal={Journal of the Korean Society for Library and Information Science},
issn={1225-598X},
year={2014},
volume={48},
number={4},
pages={345-376},
doi={10.4275/KSLIS.2014.48.4.345}

TY - JOUR
AU - MIN SOOKHEE
TI - The Librarian's Emotional Labor at the University Libraries: Focusing on the Relationship among Supervisor'S Emotional Intelligence, Social Support and Library Service Level
JO - Journal of the Korean Society for Library and Information Science
PY - 2014
VL - 48
IS - 4
PB - 한국문헌정보학회
SP - 345
EP - 376
SN - 1225-598X
AB - This study examined (1) what effect emotional labor has on an university library, focusing on (2) the relationship among a supervisor’s emotional intelligence, the extent of social support and the level of library service on job performance. The survey period took place from 14 Oct. to 4 Nov. 2013. 533 librarians at 13 public and 28 private university libraries were included in the survey. Of the 533 surveys distributed, 529 were returned and used in the final analysis. SPSS Win 21.0 was used for statistical analysis, factor analysis, regression analysis and differential analysis. The survey also shows that a librarian’s emotional labor affects emotional intelligence of supervisor, social support and library service level positively. This finding is not the case for the employees in the general service industry. Because the librarian is professional and manages stress better than general employees. This research suggest the following practical measures. Educational programs for librarian’s emotional intelligence should be planned in order to improve library service.
KW - Emotional Labor;University Library;Emotional Intelligence;Social Support;Library Service
DO - 10.4275/KSLIS.2014.48.4.345
ER -

MIN SOOKHEE. (2014). The Librarian's Emotional Labor at the University Libraries: Focusing on the Relationship among Supervisor'S Emotional Intelligence, Social Support and Library Service Level. Journal of the Korean Society for Library and Information Science, 48(4), 345-376.

MIN SOOKHEE. 2014, "The Librarian's Emotional Labor at the University Libraries: Focusing on the Relationship among Supervisor'S Emotional Intelligence, Social Support and Library Service Level", Journal of the Korean Society for Library and Information Science, vol.48, no.4 pp.345-376. Available from: doi:10.4275/KSLIS.2014.48.4.345

MIN SOOKHEE "The Librarian's Emotional Labor at the University Libraries: Focusing on the Relationship among Supervisor'S Emotional Intelligence, Social Support and Library Service Level" Journal of the Korean Society for Library and Information Science 48.4 pp.345-376 (2014) : 345.

MIN SOOKHEE. The Librarian's Emotional Labor at the University Libraries: Focusing on the Relationship among Supervisor'S Emotional Intelligence, Social Support and Library Service Level. 2014; 48(4), 345-376. Available from: doi:10.4275/KSLIS.2014.48.4.345

MIN SOOKHEE. "The Librarian's Emotional Labor at the University Libraries: Focusing on the Relationship among Supervisor'S Emotional Intelligence, Social Support and Library Service Level" Journal of the Korean Society for Library and Information Science 48, no.4 (2014) : 345-376.doi: 10.4275/KSLIS.2014.48.4.345

MIN SOOKHEE. The Librarian's Emotional Labor at the University Libraries: Focusing on the Relationship among Supervisor'S Emotional Intelligence, Social Support and Library Service Level. Journal of the Korean Society for Library and Information Science, 48(4), 345-376. doi: 10.4275/KSLIS.2014.48.4.345

MIN SOOKHEE. The Librarian's Emotional Labor at the University Libraries: Focusing on the Relationship among Supervisor'S Emotional Intelligence, Social Support and Library Service Level. Journal of the Korean Society for Library and Information Science. 2014; 48(4) 345-376. doi: 10.4275/KSLIS.2014.48.4.345

MIN SOOKHEE. The Librarian's Emotional Labor at the University Libraries: Focusing on the Relationship among Supervisor'S Emotional Intelligence, Social Support and Library Service Level. 2014; 48(4), 345-376. Available from: doi:10.4275/KSLIS.2014.48.4.345

MIN SOOKHEE. "The Librarian's Emotional Labor at the University Libraries: Focusing on the Relationship among Supervisor'S Emotional Intelligence, Social Support and Library Service Level" Journal of the Korean Society for Library and Information Science 48, no.4 (2014) : 345-376.doi: 10.4275/KSLIS.2014.48.4.345