도서관장애인서비스 품질요인의 실증적 평가에 대한 연구 (A Study on the Empirical Evaluation of Quality Factor on Library Service for the Disabled)

배경재 (Kyungjae Bae)

doi:10.4275/KSLIS.2016.50.2.271

A Study on the Empirical Evaluation of Quality Factor on Library Service for the Disabled

Journal of the Korean Society for Library and Information Science
2016, 50(2), pp.271~287
DOI : 10.4275/KSLIS.2016.50.2.271
Publisher : 한국문헌정보학회
Research Area : Interdisciplinary Studies > Library and Information Science

Kyungjae Bae ¹

¹동덕여자대학교

Accredited

ABSTRACT

This study intends to review the quality factors of library service for the disabled using user-centered approach. For the empirical review of quality factors, Nine quality factors were drawn after analyzing the current library service quality factors and the standards of library service for the disabled. Using these factors, The survey for identifying importance of factors and the qualitative evaluation of service cases were performed in this study. As a result of this survey, the most critical but relatively weak quality factors were facility, collection and staff factors. And the qualitative evaluation results of service cases indicated that the reading culture program and the information service factors were critical.

KEYWORDS

Library Service for the Disabled, Library Service Quality Factor, Empirical Evaluation, Case Study

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