@article{ART002141461},
author={Byeong-Kee Lee},
title={Case Study on the Library Service Innovation Applying Service Design Methodology},
journal={Journal of the Korean Society for Library and Information Science},
issn={1225-598X},
year={2016},
volume={50},
number={3},
pages={71-92},
doi={10.4275/KSLIS.2016.50.3.071}
TY - JOUR
AU - Byeong-Kee Lee
TI - Case Study on the Library Service Innovation Applying Service Design Methodology
JO - Journal of the Korean Society for Library and Information Science
PY - 2016
VL - 50
IS - 3
PB - 한국문헌정보학회
SP - 71
EP - 92
SN - 1225-598X
AB - Service design is a process and methodology for innovating or creating service. This study analyzed library case that applied service design method to library service innovation and creation. The object of this case studies include 7 library such as Copenhagen’s municipal library, State Library of Victoria, Carnegie Library of Pittsburgh, Georgia institute of technology library, North carolina state university library. This study analyzed separately to service design requirements, stake-holders, period, process, tools, result and main feature. The implications obtained through this case study are as follows: ① The design of the library service are focused on user-centered services, future service creation. ② The service design for library is designed by the collaboration of all stake-holder. ③ From the point of view of period, the service design is continuous, and it has a nature of the project. ④ The service design in library focus on user experience, processes and prototypes development and application. ⑤ The service design in library are applied to the new tool such as blue print, customer journey map, touch-point, shadow, persona. ⑥ The purpose of the service design in library is improved and created services, and is has holistic approach
KW - Library Service;Service Design;User Study;Service Innovation
DO - 10.4275/KSLIS.2016.50.3.071
ER -
Byeong-Kee Lee. (2016). Case Study on the Library Service Innovation Applying Service Design Methodology. Journal of the Korean Society for Library and Information Science, 50(3), 71-92.
Byeong-Kee Lee. 2016, "Case Study on the Library Service Innovation Applying Service Design Methodology", Journal of the Korean Society for Library and Information Science, vol.50, no.3 pp.71-92. Available from: doi:10.4275/KSLIS.2016.50.3.071
Byeong-Kee Lee "Case Study on the Library Service Innovation Applying Service Design Methodology" Journal of the Korean Society for Library and Information Science 50.3 pp.71-92 (2016) : 71.
Byeong-Kee Lee. Case Study on the Library Service Innovation Applying Service Design Methodology. 2016; 50(3), 71-92. Available from: doi:10.4275/KSLIS.2016.50.3.071
Byeong-Kee Lee. "Case Study on the Library Service Innovation Applying Service Design Methodology" Journal of the Korean Society for Library and Information Science 50, no.3 (2016) : 71-92.doi: 10.4275/KSLIS.2016.50.3.071
Byeong-Kee Lee. Case Study on the Library Service Innovation Applying Service Design Methodology. Journal of the Korean Society for Library and Information Science, 50(3), 71-92. doi: 10.4275/KSLIS.2016.50.3.071
Byeong-Kee Lee. Case Study on the Library Service Innovation Applying Service Design Methodology. Journal of the Korean Society for Library and Information Science. 2016; 50(3) 71-92. doi: 10.4275/KSLIS.2016.50.3.071
Byeong-Kee Lee. Case Study on the Library Service Innovation Applying Service Design Methodology. 2016; 50(3), 71-92. Available from: doi:10.4275/KSLIS.2016.50.3.071
Byeong-Kee Lee. "Case Study on the Library Service Innovation Applying Service Design Methodology" Journal of the Korean Society for Library and Information Science 50, no.3 (2016) : 71-92.doi: 10.4275/KSLIS.2016.50.3.071
