@article{ART002141482},
author={Myun Hwang and Dong-Youl Jeong},
title={A Study on the Factors Affecting the Satisfaction of Collaborative Digital Reference Service Users},
journal={Journal of the Korean Society for Library and Information Science},
issn={1225-598X},
year={2016},
volume={50},
number={3},
pages={133-153},
doi={10.4275/KSLIS.2016.50.3.133}
TY - JOUR
AU - Myun Hwang
AU - Dong-Youl Jeong
TI - A Study on the Factors Affecting the Satisfaction of Collaborative Digital Reference Service Users
JO - Journal of the Korean Society for Library and Information Science
PY - 2016
VL - 50
IS - 3
PB - 한국문헌정보학회
SP - 133
EP - 153
SN - 1225-598X
AB - The objective of this study was to promote the use of collaborative digital reference service by identifying factors that affect user satisfaction and developing improvement measures based on the findings. Data were collected via a questionnaire administered to the users of the “Ask a Librarian” service and a survey to analyze the frequency and patterns of usage of the service. The survey analyzed the associations among subjects’ demographic characteristics, information seeking patterns, factors that influence user recognition, service satisfaction, and follow-up intentions via responses to the questionnaire. Rapidity answers in factors of service satisfaction is found that the high impact of positive (+). According to the result of statistical analysis, the priority of service improvement strategies of digital reference service were suggested.
KW - Collaborative Digital Reference Service;Users satisfaction Factors;Ask-a-Librarian
DO - 10.4275/KSLIS.2016.50.3.133
ER -
Myun Hwang and Dong-Youl Jeong. (2016). A Study on the Factors Affecting the Satisfaction of Collaborative Digital Reference Service Users. Journal of the Korean Society for Library and Information Science, 50(3), 133-153.
Myun Hwang and Dong-Youl Jeong. 2016, "A Study on the Factors Affecting the Satisfaction of Collaborative Digital Reference Service Users", Journal of the Korean Society for Library and Information Science, vol.50, no.3 pp.133-153. Available from: doi:10.4275/KSLIS.2016.50.3.133
Myun Hwang, Dong-Youl Jeong "A Study on the Factors Affecting the Satisfaction of Collaborative Digital Reference Service Users" Journal of the Korean Society for Library and Information Science 50.3 pp.133-153 (2016) : 133.
Myun Hwang, Dong-Youl Jeong. A Study on the Factors Affecting the Satisfaction of Collaborative Digital Reference Service Users. 2016; 50(3), 133-153. Available from: doi:10.4275/KSLIS.2016.50.3.133
Myun Hwang and Dong-Youl Jeong. "A Study on the Factors Affecting the Satisfaction of Collaborative Digital Reference Service Users" Journal of the Korean Society for Library and Information Science 50, no.3 (2016) : 133-153.doi: 10.4275/KSLIS.2016.50.3.133
Myun Hwang; Dong-Youl Jeong. A Study on the Factors Affecting the Satisfaction of Collaborative Digital Reference Service Users. Journal of the Korean Society for Library and Information Science, 50(3), 133-153. doi: 10.4275/KSLIS.2016.50.3.133
Myun Hwang; Dong-Youl Jeong. A Study on the Factors Affecting the Satisfaction of Collaborative Digital Reference Service Users. Journal of the Korean Society for Library and Information Science. 2016; 50(3) 133-153. doi: 10.4275/KSLIS.2016.50.3.133
Myun Hwang, Dong-Youl Jeong. A Study on the Factors Affecting the Satisfaction of Collaborative Digital Reference Service Users. 2016; 50(3), 133-153. Available from: doi:10.4275/KSLIS.2016.50.3.133
Myun Hwang and Dong-Youl Jeong. "A Study on the Factors Affecting the Satisfaction of Collaborative Digital Reference Service Users" Journal of the Korean Society for Library and Information Science 50, no.3 (2016) : 133-153.doi: 10.4275/KSLIS.2016.50.3.133
