@article{ART002141496},
author={Mi Ryung Kim},
title={Analyzing User’s Perceptions on Quality Elements and Attributes of University Library Services and Their Relative Importance},
journal={Journal of the Korean Society for Library and Information Science},
issn={1225-598X},
year={2016},
volume={50},
number={3},
pages={267-292},
doi={10.4275/KSLIS.2016.50.3.267}
TY - JOUR
AU - Mi Ryung Kim
TI - Analyzing User’s Perceptions on Quality Elements and Attributes of University Library Services and Their Relative Importance
JO - Journal of the Korean Society for Library and Information Science
PY - 2016
VL - 50
IS - 3
PB - 한국문헌정보학회
SP - 267
EP - 292
SN - 1225-598X
AB - The purpose of this study is to understand the quality of University library service and to propose analyzing method from user’s perspective. For that, this study noted that ‘the process’ of using the university library service rather than ‘what did they use’ in the university library. In-depth interview data about User’s experiences that they used university library drew service quality elements based on the method of grounded theory. Comparing the derived service quality elements with LibQual+ dimensions, the result of this study is as follows. (1) Service quality element related to the user’s emotion and new user-friendly service customization were shown. (2) Substantial claims of users were analyzed more specifically by this study. It seeks ways to differentiate service quality factors by attributes and priority importance about service quality elements which was analyzed using KANO and AHP.
KW - User’s Perceptions;Grounded Theory;KANO;AHP;Quality Attributes;Relative Importance
DO - 10.4275/KSLIS.2016.50.3.267
ER -
Mi Ryung Kim. (2016). Analyzing User’s Perceptions on Quality Elements and Attributes of University Library Services and Their Relative Importance. Journal of the Korean Society for Library and Information Science, 50(3), 267-292.
Mi Ryung Kim. 2016, "Analyzing User’s Perceptions on Quality Elements and Attributes of University Library Services and Their Relative Importance", Journal of the Korean Society for Library and Information Science, vol.50, no.3 pp.267-292. Available from: doi:10.4275/KSLIS.2016.50.3.267
Mi Ryung Kim "Analyzing User’s Perceptions on Quality Elements and Attributes of University Library Services and Their Relative Importance" Journal of the Korean Society for Library and Information Science 50.3 pp.267-292 (2016) : 267.
Mi Ryung Kim. Analyzing User’s Perceptions on Quality Elements and Attributes of University Library Services and Their Relative Importance. 2016; 50(3), 267-292. Available from: doi:10.4275/KSLIS.2016.50.3.267
Mi Ryung Kim. "Analyzing User’s Perceptions on Quality Elements and Attributes of University Library Services and Their Relative Importance" Journal of the Korean Society for Library and Information Science 50, no.3 (2016) : 267-292.doi: 10.4275/KSLIS.2016.50.3.267
Mi Ryung Kim. Analyzing User’s Perceptions on Quality Elements and Attributes of University Library Services and Their Relative Importance. Journal of the Korean Society for Library and Information Science, 50(3), 267-292. doi: 10.4275/KSLIS.2016.50.3.267
Mi Ryung Kim. Analyzing User’s Perceptions on Quality Elements and Attributes of University Library Services and Their Relative Importance. Journal of the Korean Society for Library and Information Science. 2016; 50(3) 267-292. doi: 10.4275/KSLIS.2016.50.3.267
Mi Ryung Kim. Analyzing User’s Perceptions on Quality Elements and Attributes of University Library Services and Their Relative Importance. 2016; 50(3), 267-292. Available from: doi:10.4275/KSLIS.2016.50.3.267
Mi Ryung Kim. "Analyzing User’s Perceptions on Quality Elements and Attributes of University Library Services and Their Relative Importance" Journal of the Korean Society for Library and Information Science 50, no.3 (2016) : 267-292.doi: 10.4275/KSLIS.2016.50.3.267
