균형성과표(BSC)를 활용한 국립중앙도서관 성과지표 개발에 관한 연구 (A Study on the Development of Performance Indicators for the National Library of Korea using Balanced Scorecard(BSC))

김수정 (Suejeong Kim); 차미경 (Mi-Kyeong Cha)

doi:10.4275/KSLIS.2021.55.1.251

A Study on the Development of Performance Indicators for the National Library of Korea using Balanced Scorecard(BSC)

Journal of the Korean Society for Library and Information Science
2021, 55(1), pp.251~283
DOI : 10.4275/KSLIS.2021.55.1.251
Publisher : 한국문헌정보학회
Research Area : Interdisciplinary Studies > Library and Information Science
Received : January 19, 2021
Accepted : February 8, 2021
Published : February 28, 2021

Suejeong Kim ¹, Mi-Kyeong Cha ¹

¹이화여자대학교

Excellent Accredited

ABSTRACT

As a national library, the National Library of Korea is responsible for collection, provision, and preservation of national knowledge, information, and cultural heritage. This study aims to develop performance indicators as a rational tool to improve management of the National Library of Korea for its continuous growth and development. The performance indicators are based on the BSC(Balanced Scorecard), which is useful for linking the organization’s strategies in response to changes in the library environment with performance measurement. As a result, 4 BSC-based perspectives (① Resources, Access, Infrastructure Perspective, ② Usage Perspective, ③ Efficiency Perspective, ④ Potential and Growth Perspective), 19 key success factors, and 71 performance indicators were developed for the National Library of Korea. Also, differences in perception of performance indicators by ranks and job duties at the National Library of Korea were analyzed.

KEYWORDS

National Library of Korea, National Library, National Representative Library, Performance Indicators, Balanced Scorecard, BSC, National Library Strategy

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