Journal of the Korean Society for Library and Information Science 2023 KCI Impact Factor : 0.84
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pISSN : 1225-598X / eISSN : 2982-6292
- https://journal.kci.go.kr/kslis
KJCKorea
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A Study on the Influence of Library Service Quality on International Students’ Continuous Use Intention
- Journal of the Korean Society for Library and Information Science
- 2021, 55(1), pp.415-437
- DOI : 10.4275/KSLIS.2021.55.1.415
- Publisher : 한국문헌정보학회
- Research Area : Interdisciplinary Studies > Library and Information Science
- Received : January 27, 2021
- Accepted : February 18, 2021
- Published : February 28, 2021
JingWen Dong 1, OH, EUIKYUNG 1
1상명대학교
Excellent Accredited
ABSTRACT
The purpose of this study is to empirically analyze the impact of library service quality on the continuous use of libraries by international students and to verify that library anxiety plays a mediator role between the two variables - ‘library service quality’ and ‘continuous use intention’. To conduct this study, library service quality, continuous use intention, and library anxiety of 213 Chinese international students was measured and the hypothesis through structural equation modeling was verified. The result of the study suggests that library service quality has an impact on continuous use intention and that library anxiety mediates the two variables. Based on the research result, the development of library service for international students was discussed.
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