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Citizens’ Perception, Demands and Expectations of their Public Library Services in Daejeon

  • Journal of the Korean Society for Library and Information Science
  • 2021, 55(3), pp.239-258
  • DOI : 10.4275/KSLIS.2021.55.3.239
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : July 22, 2021
  • Accepted : August 19, 2021
  • Published : August 31, 2021

Jeong Yoo Kyung 1 Park, Sung Hee 1 Kwon Sun Young 1 Kim, Boil 2 Joung Hwa Koo 2

1한남대학교
2한남대학교 문헌정보학과

Excellent Accredited

ABSTRACT

The study examined citizens’ information needs, perception and expectations of their public library services in Daejeon. The study analyzed citizens’ demands and satisfaction(or dissatisfaction) of library services and facilities to develop comprehensive library plans and detailed strategies to satisfy the diverse users’ needs (including non-users’ needs) in the middle of rapidly changing socio-technological environments. To achieve the goal, the study collected the data by using both quota sampling and online and offline survey methods, and analyzed the 1,383 data through the statistical processes. The study found out the significant results and features, and suggested the implication and main points to apply the results to developing comprehensive library plans and strategies.

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