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A Study on Needs Analysis for the Reference Service Model and Guidelines at the National Level: A Focus on the National Library of Korea Case

  • Journal of the Korean Society for Library and Information Science
  • 2022, 56(1), pp.221-252
  • DOI : 10.4275/KSLIS.2022.56.1.221
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : January 20, 2022
  • Accepted : February 13, 2022
  • Published : February 28, 2022

HYUN SOO CHAE 1 Jung Hyun Chun 2 Jeeyeon Lee 1

1연세대학교
2연세대학교 문헌정보학과

Excellent Accredited

ABSTRACT

The study aims to derive major factors from the results of needs analysis to develop the reference service model and guidelines at the national level. The literature review and case study enabled investigation of the considerations to develop the reference service model and guidelines. The Needs Analysis revealed librarians’ and users’ needs about the reference service. The major factors and implications derived from the analysis suggest the directions of the National-level reference service model and guidelines development process. This study has significance because it presented the implications and the development process of the reference service model and guidelines for domestic libraries, and directly contributed to the development of the reference service model and guidelines for the National Library of Korea.

Citation status

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