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Factors Influencing the Continuance Intention of Public Data Services

  • Journal of the Korean Society for Library and Information Science
  • 2022, 56(1), pp.277-296
  • DOI : 10.4275/KSLIS.2022.56.1.277
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : January 22, 2022
  • Accepted : February 14, 2022
  • Published : February 28, 2022

Young Eun Kim 1 Ji-Hong Park 2

1연세대학교 대학원 문헌정보학과
2연세대학교

Excellent Accredited

ABSTRACT

Despite the characteristics of public data with various potentials, few studies have been conducted on general users who lack an understanding of data as well as on expansion of the service uses. This study examined which digital-service-quality factors affect the intention to continue using public data services based on the expectation confirmation theory. As a result of the analysis, satisfaction partially mediated between expectation agreement and continued use intention for understandability and efficiency, which were combined as one factor, and completely mediated the relationship between perceived usefulness expectation agreement and continued use intention. It can be seen that the more the understanding and usefulness of the information provided by the service is satisfied, the higher the willingness to use it. Accordingly, it suggested adding an electronic bookmark function and the provision of online community for users to improve the overall quality of services. This study is significant in that it provided evidence on which part to focus on when designing electronic services from the point of view of general users.

Citation status

* References for papers published after 2022 are currently being built.

This paper was written with support from the National Research Foundation of Korea.