Journal of the Korean Society for Library and Information Science 2023 KCI Impact Factor : 0.84
-
pISSN : 1225-598X / eISSN : 2982-6292
- https://journal.kci.go.kr/kslis
KJCKorea
Journal Central
Factors Influencing the Continuance Intention of Public Data Services
- Journal of the Korean Society for Library and Information Science
- 2022, 56(1), pp.277-296
- DOI : 10.4275/KSLIS.2022.56.1.277
- Publisher : 한국문헌정보학회
- Research Area : Interdisciplinary Studies > Library and Information Science
- Received : January 22, 2022
- Accepted : February 14, 2022
- Published : February 28, 2022
Young Eun Kim 1, Ji-Hong Park 2
1연세대학교 대학원 문헌정보학과
2연세대학교
Excellent Accredited
ABSTRACT
Despite the characteristics of public data with various potentials, few studies have been conducted on general users who lack an understanding of data as well as on expansion of the service uses. This study examined which digital-service-quality factors affect the intention to continue using public data services based on the expectation confirmation theory. As a result of the analysis, satisfaction partially mediated between expectation agreement and continued use intention for understandability and efficiency, which were combined as one factor, and completely mediated the relationship between perceived usefulness expectation agreement and continued use intention. It can be seen that the more the understanding and usefulness of the information provided by the service is satisfied, the higher the willingness to use it. Accordingly, it suggested adding an electronic bookmark function and the provision of online community for users to improve the overall quality of services. This study is significant in that it provided evidence on which part to focus on when designing electronic services from the point of view of general users.
Statistics
-
326 Viewed
-
170 Downloaded
Tools
Issue List
Citation status
* References for papers published after 2023 are currently being built.
[other]
/ 공공데이터의 제공 및 이용 활성화에 관한 법률. 법률 제17344호
[thesis]
김단비
/ 2015
/ 정부 3.0시대의 개방형 공공데이터포털의 효과적인 접근을 위한 사례 연구
/ 석사
/ 서울시립대학교 대학원
[journal]
김민호
/ 2018
/
Review of legislative tasks for the introduction of the 'National Standard Information‘ system
/ 성균관법학
/ 법학연구원
30(3)
: 1~32
[journal]
김선호
/ 2017
/
Activity Capability Level-based Maturity Evaluation Model for Public Data Quality Management
/ 정보화정책
/ 한국지능정보사회진흥원
24(1)
: 30~47
[journal]
김종업
/ 2013
/
/ 지역정보화지
/ 한국지역정보개발원
(82)
[journal]
김제완
/ 2014
/
A Study on the Current Legal Issues of the Re-Useof the Public Sector Data in Korea
/ 법조
/ 법조협회
63(4)
: 5~45
[journal]
김학래
/ 2020
/
Quality Evaluation of the Open Standard Data
/ 한국콘텐츠학회 논문지
/ 한국콘텐츠학회
20(9)
: 439~447
[journal]
김현철
/ 2015
/
A Study on Public Data Quality Factors Affecting the Confidence of the Public Data Open Policy
/ 한국IT서비스학회지
/ 한국IT서비스학회
14(1)
: 53~68
[report]
대한민국. 4차산업혁명위원회
/ 2018
/ 데이터 산업 활성화 전략
[report]
대한민국. 행정안전부
/ 2019
/ 제3차(’20~’22) 공공데이터 제공 및 이용활성화 기본 계획
[report]
대한민국. 행정안전부
/ 2020
/ 2020년 전자정부서비스 이용실태조사 결과 요약보고서
[report]
대한민국. 행정안전부
/ 2021
/ 2020년 공공데이터 활용기업 실태조사 보고서
[journal]
배성훈
/ 2013
/
A Study on the Necessity of the Law for Enlargement in Private Open of the Public Sector Data
/ 한국지역정보화학회지
/ 한국지역정보화학회
16(3)
: 53~72
[journal]
서형준
/ 2014
/
Policy Alternatives for User-oriented Public Data Utilization: Focusing on ICT Managers’ Perception in Private Sector
/ 한국지역정보화학회지
/ 한국지역정보화학회
17(3)
: 61~86
[journal]
송효진
/ 2014
/
Seeking Strategies for Local Governments to Prepare for Public Data Act
/ 한국지역정보화학회지
/ 한국지역정보화학회
17(2)
: 1~28
[journal]
이보옥
/ 2021
/
A Study on Legal Improvement Measures to utilize the re-use of public sector information - Focusing on legal improvement measures through the enactment of the National Data Framework Act -
/ 성균관법학
/ 법학연구원
33(2)
: 623~688
[journal]
정성진
/ 2020
/
A Study on the Intention of Mobile Delivery Apps: Applying the Technology Acceptance Model (TAM)
/ Culinary Science & Hospitality Research
/ (사)한국조리학회
26(12)
: 24~32
[thesis]
정해일
/ 2022
/ 정부지원 경영컨설팅의 만족도와 경영성과 및 효율성에 관한 실증 연구
/ 박사
/ 한양대학교 대학원
[journal]
한영주
/ 2020
/
Factors Influencing the Intention to Use the Media Platform with Blockchain Technology: Focus on ‘Technology Acceptance Model(TAM)’
/ 미디어, 젠더 & 문화
/ 한국여성커뮤니케이션학회
35(2)
: 139~188
[journal]
한정희
/ 2019
/
Platform Business and Value Creation: Using Public Open Data
/ 지식경영연구
/ 한국지식경영학회
20(1)
: 155~174
[report]
허필선
/ 2013
/ 공공정보 민간활용 시장 및 파급효과
/ 한국전자통신연구원
[journal]
홍연웅
/ 2014
/
A study on the invigorating strategies for open government data
/ 한국데이터정보과학회지
/ 한국데이터정보과학회
25(4)
: 769~777
[journal]
차영일
/ 2017
/
An Empirical Study on the Influence on Public Data Usage in Private Business Sectors
/ 디지털융복합연구
/ 한국디지털정책학회
15(6)
: 9~17
[journal]
Belanche, D.
/ 2014
/ Trust transfer in the continued usage of public e-services
/ Information & Management
51(6)
: 627~640
[journal]
Bhattacherjee, A.
/ 2001
/ Understanding information systems continuance : an expectationconfirmation model
/ MIS quarterly
25(3)
: 351~370
[journal]
Bichard, J. A.
/ 2012
/ Improving public services through open data : public toilets
/ Proceedings of the Institution of Civil Engineers-Municipal Engineer
165(3)
: 157~165
[journal]
Campos, M. S.
/ 2016
/ Public resource usage in health systems : a data envelopment analysis of the efficiency of health systems of autonomous communities in Spain
/ Public health
138
: 33~40
[book]
Homans, G. C.
/ 1961
/ Social behavior : Its elementary forms
/ Harcourt
[book]
Howard, J. A.
/ 1974
/ The Structure of Buyer Behavior, Consumer Behavior; Theory and Application
/ Allyn & Bacon
[journal]
Hsu, M. H.
/ 2015
/ Understanding the determinants of online repeat purchase intention and moderating role of habit : the case of online groupbuying in Taiwan
/ International Journal of Information Management
35(1)
: 45~56
[journal]
Mathieson, K.
/ 1991
/ Predicting user intentions : comparing the technology acceptance model with the theory of planned behavior
/ Information systems research
2(3)
: 173~191
[journal]
Ma, Z.
/ 2012
/ Evidence on e-banking customer satisfaction in the China commercial bank sector
/ Journal of Software
7(4)
: 927~933
[journal]
Oliver, R. L.
/ 1980
/ A cognitive model of the antecedents and consequences of satisfaction decisions
/ Journal of marketing research
17(4)
: 460~469
[journal]
Parasuraman, A.
/ 2005
/ E-S-QUAL : a multiple-item scale for assessing electronic service quality
/ Journal of Service Research
7(3)
: 213~233
[journal]
Pinem, A. A.
/ 2018
/ Trust and its impact towards continuance of use in government-to-business online service
/ Transforming Government: People, Process and Policy
12(3)
: 265~285
[journal]
Santos, J.
/ 2003
/ E-service quality : a model of virtual service quality dimensions
/ Managing Service Quality
13(3)
: 233~246
[journal]
Taylor, S.
/ 1995
/ Assessing IT usage : the role of prior experience
/ MIS quarterly
19(4)
: 561~570
[journal]
Van Riel, A. C. R.
/ 2001
/ Exploring consumer evaluations of e-services : a portal site
/ International Journal of Service Industry Management
12(4)
: 359~377
[journal]
Wang, R. Y.
/ 1996
/ Beyond accuracy : What data quality means to data consumers
/ Journal of management information systems
12(4)
: 5~33
[book]
Zeithaml, V. A.
/ 2000
/ A conceptual framwork for understanding E-service quality
/ Marketing Science Institute
This paper was written with support from the National Research Foundation of Korea.