@article{ART003083732},
author={Hyo-Yoon Kim and Kim Hee Jin and Hyounmee Wee and Mi Ran Yeo and Dong-Gue Lim and Park Eun Gyung},
title={An Analysis and Improvements of Loans and User Satisfaction for Smart Libraries: A Case of A Library in Incheon},
journal={Journal of the Korean Society for Library and Information Science},
issn={1225-598X},
year={2024},
volume={58},
number={2},
pages={101-120},
doi={10.4275/KSLIS.2024.58.2.101}
TY - JOUR
AU - Hyo-Yoon Kim
AU - Kim Hee Jin
AU - Hyounmee Wee
AU - Mi Ran Yeo
AU - Dong-Gue Lim
AU - Park Eun Gyung
TI - An Analysis and Improvements of Loans and User Satisfaction for Smart Libraries: A Case of A Library in Incheon
JO - Journal of the Korean Society for Library and Information Science
PY - 2024
VL - 58
IS - 2
PB - 한국문헌정보학회
SP - 101
EP - 120
SN - 1225-598X
AB - As the number of smart libraries is continuously increasing, activation measures are necessary to expand user engagement and enhance service quality. This study analyzed the usage patterns of four smart libraries in A Library in Incheon, from June 2020 to December 2023. It also conducted user satisfaction surveys and question-and-answer sessions with a librarian. The number of books and loans increased, and two smart libraries in areas without public libraries showed high usage rates. Although users were satisfied with the smart libraries, they pointed out inconveniences such as the limited number of loan books and insufficient books. Consequently, it is suggested to improve user-centered service quality, continuous monitoring and evaluation, as well as active promotion.
KW - Smart Library;Unmanned Library;U-Library;Loan Data;User Satisfaction
DO - 10.4275/KSLIS.2024.58.2.101
ER -
Hyo-Yoon Kim, Kim Hee Jin, Hyounmee Wee, Mi Ran Yeo, Dong-Gue Lim and Park Eun Gyung. (2024). An Analysis and Improvements of Loans and User Satisfaction for Smart Libraries: A Case of A Library in Incheon. Journal of the Korean Society for Library and Information Science, 58(2), 101-120.
Hyo-Yoon Kim, Kim Hee Jin, Hyounmee Wee, Mi Ran Yeo, Dong-Gue Lim and Park Eun Gyung. 2024, "An Analysis and Improvements of Loans and User Satisfaction for Smart Libraries: A Case of A Library in Incheon", Journal of the Korean Society for Library and Information Science, vol.58, no.2 pp.101-120. Available from: doi:10.4275/KSLIS.2024.58.2.101
Hyo-Yoon Kim, Kim Hee Jin, Hyounmee Wee, Mi Ran Yeo, Dong-Gue Lim, Park Eun Gyung "An Analysis and Improvements of Loans and User Satisfaction for Smart Libraries: A Case of A Library in Incheon" Journal of the Korean Society for Library and Information Science 58.2 pp.101-120 (2024) : 101.
Hyo-Yoon Kim, Kim Hee Jin, Hyounmee Wee, Mi Ran Yeo, Dong-Gue Lim, Park Eun Gyung. An Analysis and Improvements of Loans and User Satisfaction for Smart Libraries: A Case of A Library in Incheon. 2024; 58(2), 101-120. Available from: doi:10.4275/KSLIS.2024.58.2.101
Hyo-Yoon Kim, Kim Hee Jin, Hyounmee Wee, Mi Ran Yeo, Dong-Gue Lim and Park Eun Gyung. "An Analysis and Improvements of Loans and User Satisfaction for Smart Libraries: A Case of A Library in Incheon" Journal of the Korean Society for Library and Information Science 58, no.2 (2024) : 101-120.doi: 10.4275/KSLIS.2024.58.2.101
Hyo-Yoon Kim; Kim Hee Jin; Hyounmee Wee; Mi Ran Yeo; Dong-Gue Lim; Park Eun Gyung. An Analysis and Improvements of Loans and User Satisfaction for Smart Libraries: A Case of A Library in Incheon. Journal of the Korean Society for Library and Information Science, 58(2), 101-120. doi: 10.4275/KSLIS.2024.58.2.101
Hyo-Yoon Kim; Kim Hee Jin; Hyounmee Wee; Mi Ran Yeo; Dong-Gue Lim; Park Eun Gyung. An Analysis and Improvements of Loans and User Satisfaction for Smart Libraries: A Case of A Library in Incheon. Journal of the Korean Society for Library and Information Science. 2024; 58(2) 101-120. doi: 10.4275/KSLIS.2024.58.2.101
Hyo-Yoon Kim, Kim Hee Jin, Hyounmee Wee, Mi Ran Yeo, Dong-Gue Lim, Park Eun Gyung. An Analysis and Improvements of Loans and User Satisfaction for Smart Libraries: A Case of A Library in Incheon. 2024; 58(2), 101-120. Available from: doi:10.4275/KSLIS.2024.58.2.101
Hyo-Yoon Kim, Kim Hee Jin, Hyounmee Wee, Mi Ran Yeo, Dong-Gue Lim and Park Eun Gyung. "An Analysis and Improvements of Loans and User Satisfaction for Smart Libraries: A Case of A Library in Incheon" Journal of the Korean Society for Library and Information Science 58, no.2 (2024) : 101-120.doi: 10.4275/KSLIS.2024.58.2.101
