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An Analysis and Improvements of Loans and User Satisfaction for Smart Libraries: A Case of A Library in Incheon

  • Journal of the Korean Society for Library and Information Science
  • 2024, 58(2), pp.101-120
  • DOI : 10.4275/KSLIS.2024.58.2.101
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : April 22, 2024
  • Accepted : May 12, 2024
  • Published : May 31, 2024

Hyo-Yoon Kim 1 Kim Hee Jin 2 Hyounmee Wee 2 Mi Ran Yeo 2 Dong-Gue Lim 2 Park Eun Gyung 1

1경기대학교
2경기대학교 문헌정보학과

Excellent Accredited

ABSTRACT

As the number of smart libraries is continuously increasing, activation measures are necessary to expand user engagement and enhance service quality. This study analyzed the usage patterns of four smart libraries in A Library in Incheon, from June 2020 to December 2023. It also conducted user satisfaction surveys and question-and-answer sessions with a librarian. The number of books and loans increased, and two smart libraries in areas without public libraries showed high usage rates. Although users were satisfied with the smart libraries, they pointed out inconveniences such as the limited number of loan books and insufficient books. Consequently, it is suggested to improve user-centered service quality, continuous monitoring and evaluation, as well as active promotion.

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