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A Study on the Perception and Experience of Daejeon Public Library Users Using Text Mining: Focusing on SNS and Online News Articles

  • Journal of the Korean Society for Library and Information Science
  • 2024, 58(2), pp.363-384
  • DOI : 10.4275/KSLIS.2024.58.2.363
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : May 4, 2024
  • Accepted : May 15, 2024
  • Published : May 31, 2024

Jiwon Choi 1 Kwak, Seung-Jin 2

1충남대학교 문헌정보학과 대학원
2충남대학교

Excellent Accredited

ABSTRACT

This study was conducted to examine the user’s experiences with the public library in Daejeon using big data analysis, focusing on the text mining technique. To know this, first, the overall evaluation and perception of users about the public library in Daejeon were explored by collecting data on social media. Second, through analysis using online news articles, the pending issues that are being discussed socially were identified. As a result of the analysis, the proportion of users with children was first high. Next, it was found that topics through LDA analysis appeared in four categories: ‘cultural event/program’, ‘data use’, ‘physical environment and facilities’, and ‘library service’. Finally, it was confirmed that keywords for the additional construction of libraries and complex cultural spaces and the establishment of a library cooperation system appeared at the core in the news article data. Based on this, it was proposed to build a library in consideration of regional balance and to create a social parenting community network through business agreements with childcare and childcare institutions. This will contribute to identifying the policy and social trends of public libraries in Daejeon and implementing data-based public library operations that reflect local community demands.

Citation status

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