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Impacts of Security on the Continuity of e-Service in Electronic Government

  • Crisisonomy
  • Abbr : KRCEM
  • 2011, 7(6), pp.121-138
  • Publisher : Crisis and Emergency Management: Theory and Praxis
  • Research Area : Social Science > Public Policy > Public Policy in general

문신용 1

1상명대학교

Candidate

ABSTRACT

Further advances in e-service within Korea has assumingly increased the connection between government and private sector and this increase in connectivity has, in turn, stimulated interaction between the government and the citizens, which, consequently, resulted in an enhancement of trustworthiness and transparency of the government by improving government responsiveness. For such an advance in e-service, analysis of both quality and application of the government's e-service should be undertaken while a systematic research analysis should be in place for its use in evaluation of the e-service. This research aims at breaking up the quality-evaluation dimensions into several factors and looking into each of these factors. Using these factors, the citizens' satisfaction level of the service will be measured and analyzed. The results showed that among all the factors, responsiveness, efficiency, reliability and security had a significant impact on the satisfaction level of the e-service while security was shown to be the most important factor when a logistic analysis on continuous usability was used. It should be noticed that security, in particular, generated significant results. It can be inferred that security has a great influence on the overall satisfaction level of the e-service and that for future e-service application, security is also an important factor that should be put under consideration. That is to say, citizens nowadays are more eager to receive safe e-service and thus, enhancement of the security of the service to improve overall e-service is a prerequisite for providing a much more developed e-government services.

Citation status

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