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Propose of Crisis Management and Communication Expertise for Ensuring Education and Training Program

  • Crisisonomy
  • Abbr : KRCEM
  • 2013, 9(7), pp.17-34
  • Publisher : Crisis and Emergency Management: Theory and Praxis
  • Research Area : Social Science > Public Policy > Public Policy in general

백진숙 1

1안양대학교

Accredited

ABSTRACT

This study is intended to ensure effective crisis management communication skills training program planning and management, improvement proposals. Crisis management and communication systems proposed are as follows: Firstly, The current representatives are people with little or no education opportunities were getting an education a year. Moreover, the vision is not working-level education, personal, Confucius's proficiency in both normal or less. However, education and training is mostly needed in response to the quantitative expansion of the opportunities for professional education and training urgent. Secondly, due to the characteristics of the workforce currently circulating, many problems cannot be solved in a short period of time the training manuals and course materials, you need to first of all creation. In other words, even though the crisis management personnel changes can be applied easily by anyone understanding. Thirdly, for the sake of the execution of crisis management must be strengthened, or the entire mindset-Department Manager, public relations teams to participate, such as education, the process of discussion is essential. Normally, crisis management through education about the importance of internal communications in the event of a crisis, should be enlarged empathy efficiently managed and talks. Fourth, to train personnel for crisis management professionals is desirable and no wonder it takes a lot of time and money, but education. External lecturer, taking advantage of the absence of an internal expert agents on a regular basis, the need for crisis management in a short period of time, either for evaluation and possible cooperation on education and training. Last but not least, the staff crisis management is very important in understanding the current one phase is low, the degree to which other departments are also very low. This is due to participate in the evaluation or training for the qualification examination system, it is necessary to grant professional certification. Regarding the curriculum of communication for crisis management, like the present theory-centered education reflect the opinion of the staff rather than by the need to enhance rather than practical. Moreover, crisis management, evaluation and follow-up of crisis management for the sector should be included.

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