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Operational Problems of Emergency Rescue Control Headquarters and Improvement Measures - Focusing on the Comparison of Organization Cultures in Emergency Rescue Control Headquarters and Central Disaster and Safety Countermeasures Headquarters -

  • Crisisonomy
  • Abbr : KRCEM
  • 2013, 9(9), pp.67-84
  • Publisher : Crisis and Emergency Management: Theory and Praxis
  • Research Area : Social Science > Public Policy > Public Policy in general

Yang Gi Geun 1 Ryu Sang Il 2

1원광대학교
2동의대학교

Accredited

ABSTRACT

The purpose of this study was to analyze the operational problems facing the Emergency Rescue Control Headquarters, which arise from difference in organizational structures and organizational cultures of Central Disaster and Safety Countermeasures Headquarters and Emergency Rescue Control Headquarters among the problems inherent in national disaster response system, and to derive the countermeasures to overcome such problems. First, in relation to the awareness towards the organizational culture, public servants in fire-fighting sector showed higher awareness towards the authority-oriented culture, specialty-centric culture, relationship-oriented culture, compared to the public servants in ordinary sectors who showed relatively high awareness towards the task-oriented culture. Second, a difference was found to exist between the public servants in fire-fighting sector and public servants in ordinary sectors in terms of the awareness towards discretionary power, promotion path, uniform-wearing, and specialty or professionalism in connection with the awareness towards the organizational norms. In other words, public servants in ordinary sectors considered that they had more discretionary power and more diverse promotion paths than the public servants in fire-fighting sector did. In addition, the public servants in ordinary sectors considered that they were relatively more free in wearing the uniforms. Third, the results of analysis that looked into the reason behind the difference in organizational culture between the Emergency Rescue Control Headquarters (comprised of public servants in fight-fighting sector) and Central Disaster and Safety Countermeasures Headquarters(consisting of public servants in ordinary public administration sector) showed that the difference in organization culture arose from the site characteristics of the works, practicality, and specialty. Both organizations need to increase the contact mutually because it is deemed important to understand the culture of the other organization in order to overcome the difference in organizational culture. Thus, both organizations need to explore a series of measures, such as the active exchange of personnel(dispatch, etc), regular co-training, promotion of informal gatherings among relevant organizations, etc.

Citation status

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