@article{ART001926938},
author={Seungho Cho and Hong Sook Yeong},
title={he Public's Evaluation on Authenticity of Crisis Communication - The Case of Airline Crisis -},
journal={Crisisonomy},
issn={2466-1198},
year={2014},
volume={10},
number={10},
pages={61-75}
TY - JOUR
AU - Seungho Cho
AU - Hong Sook Yeong
TI - he Public's Evaluation on Authenticity of Crisis Communication - The Case of Airline Crisis -
JO - Crisisonomy
PY - 2014
VL - 10
IS - 10
PB - Crisis and Emergency Management: Theory and Praxis
SP - 61
EP - 75
SN - 2466-1198
AB - This study examines the effect of authenticity in crisis communication on public evaluation by investigating airplane company's crisis. The previous studies in crisis management have mainly looked at how people perceive a crisis and how people's perception affect organizational responsibility of the crisis and blame toward the organization. This study suggested that authenticity is a critical factor in crisis communication during or after a crisis. To answer the research question, the study conducted survey and 125 residents in seoul participated in the survey. The results showed that severity and controllability among causal attributors significantly influenced the organization's responsibility and blame. More importantly, the lack of authenticity negatively affected the organization's responsibility, blame, and trust.
KW - crisis communication;authenticity;crisis evaluation;airplane crisis
DO -
UR -
ER -
Seungho Cho and Hong Sook Yeong. (2014). he Public's Evaluation on Authenticity of Crisis Communication - The Case of Airline Crisis -. Crisisonomy, 10(10), 61-75.
Seungho Cho and Hong Sook Yeong. 2014, "he Public's Evaluation on Authenticity of Crisis Communication - The Case of Airline Crisis -", Crisisonomy, vol.10, no.10 pp.61-75.
Seungho Cho, Hong Sook Yeong "he Public's Evaluation on Authenticity of Crisis Communication - The Case of Airline Crisis -" Crisisonomy 10.10 pp.61-75 (2014) : 61.
Seungho Cho, Hong Sook Yeong. he Public's Evaluation on Authenticity of Crisis Communication - The Case of Airline Crisis -. 2014; 10(10), 61-75.
Seungho Cho and Hong Sook Yeong. "he Public's Evaluation on Authenticity of Crisis Communication - The Case of Airline Crisis -" Crisisonomy 10, no.10 (2014) : 61-75.
Seungho Cho; Hong Sook Yeong. he Public's Evaluation on Authenticity of Crisis Communication - The Case of Airline Crisis -. Crisisonomy, 10(10), 61-75.
Seungho Cho; Hong Sook Yeong. he Public's Evaluation on Authenticity of Crisis Communication - The Case of Airline Crisis -. Crisisonomy. 2014; 10(10) 61-75.
Seungho Cho, Hong Sook Yeong. he Public's Evaluation on Authenticity of Crisis Communication - The Case of Airline Crisis -. 2014; 10(10), 61-75.
Seungho Cho and Hong Sook Yeong. "he Public's Evaluation on Authenticity of Crisis Communication - The Case of Airline Crisis -" Crisisonomy 10, no.10 (2014) : 61-75.
