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@article{ART002346278},
author={Jang Cheol-Yeung},
title={The Impact of Security Service in Police Patrol Unit on Citizens' Safety Satisfaction},
journal={Crisisonomy},
issn={2466-1198},
year={2018},
volume={14},
number={4},
pages={103-114},
doi={10.14251/crisisonomy.2018.14.4.103}

TY - JOUR
AU - Jang Cheol-Yeung
TI - The Impact of Security Service in Police Patrol Unit on Citizens' Safety Satisfaction
JO - Crisisonomy
PY - 2018
VL - 14
IS - 4
PB - Crisis and Emergency Management: Theory and Praxis
SP - 103
EP - 114
SN - 2466-1198
AB - The purpose of this study is to investigate the effect of security service offered by police patrol units on citizens’ safety satisfaction in Korea. In line with this perspective, this study utilizes Parasuraman et al. (1988)’s SERVQUAL model to measure the qualities of security service such as empathy, tangible, responsiveness, assurance, and reliability. A 19-item survey questionnaire was administered to 249 citizens who have experiences in visiting police patrol units in the Daegu Metropolitan City and the Gyeongbuk Province. The data were analyzed by factor, reliability, correlation, and multiple regression analysis. According to the data analysis results, empathy, tangible, assurance and reliability have statistically significant effects on citizens’safety satisfaction (p<.01).
KW - security service;SERVQUAL;police patrol unit;safety satisfaction
DO - 10.14251/crisisonomy.2018.14.4.103
ER -

Jang Cheol-Yeung. (2018). The Impact of Security Service in Police Patrol Unit on Citizens' Safety Satisfaction. Crisisonomy, 14(4), 103-114.

Jang Cheol-Yeung. 2018, "The Impact of Security Service in Police Patrol Unit on Citizens' Safety Satisfaction", Crisisonomy, vol.14, no.4 pp.103-114. Available from: doi:10.14251/crisisonomy.2018.14.4.103

Jang Cheol-Yeung "The Impact of Security Service in Police Patrol Unit on Citizens' Safety Satisfaction" Crisisonomy 14.4 pp.103-114 (2018) : 103.

Jang Cheol-Yeung. The Impact of Security Service in Police Patrol Unit on Citizens' Safety Satisfaction. 2018; 14(4), 103-114. Available from: doi:10.14251/crisisonomy.2018.14.4.103

Jang Cheol-Yeung. "The Impact of Security Service in Police Patrol Unit on Citizens' Safety Satisfaction" Crisisonomy 14, no.4 (2018) : 103-114.doi: 10.14251/crisisonomy.2018.14.4.103

Jang Cheol-Yeung. The Impact of Security Service in Police Patrol Unit on Citizens' Safety Satisfaction. Crisisonomy, 14(4), 103-114. doi: 10.14251/crisisonomy.2018.14.4.103

Jang Cheol-Yeung. The Impact of Security Service in Police Patrol Unit on Citizens' Safety Satisfaction. Crisisonomy. 2018; 14(4) 103-114. doi: 10.14251/crisisonomy.2018.14.4.103

Jang Cheol-Yeung. The Impact of Security Service in Police Patrol Unit on Citizens' Safety Satisfaction. 2018; 14(4), 103-114. Available from: doi:10.14251/crisisonomy.2018.14.4.103

Jang Cheol-Yeung. "The Impact of Security Service in Police Patrol Unit on Citizens' Safety Satisfaction" Crisisonomy 14, no.4 (2018) : 103-114.doi: 10.14251/crisisonomy.2018.14.4.103