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A Study on the Effects of Client Violence on Organizational Commitment of the Social Welfare Officers - Focusing on Mediating Effects of Self-Esteem -

  • Crisisonomy
  • Abbr : KRCEM
  • 2018, 14(7), pp.63-79
  • DOI : 10.14251/crisisonomy.2018.14.7.63
  • Publisher : Crisis and Emergency Management: Theory and Praxis
  • Research Area : Social Science > Public Policy > Public Policy in general
  • Received : June 21, 2018
  • Accepted : July 26, 2018
  • Published : July 31, 2018

Jeong Keun Kim 1 Seung Kwon 2

1부산복지개발원
2동의대학교

Accredited

ABSTRACT

This study attempts to analyze the effect of client violence on the organizational commitment of the social welfare officers in Korea, focusing on the mediating effect of self-esteem. Using a hierarchical multiple regression model with Sobel’s Z-test, this study analyzed the data from 301 social welfare officers who experienced violence by clients. The results are as follows; firstly, the more the experience of violence by the client, the lower the level of organizational commitment of social welfare officers. Secondly, the more the experience of violence by the client, the lower the level of self-esteem of social welfare officers. Thirdly, the relationship between the level of self-esteem and organizational commitment was found to be positive. Finally, there was a partial mediation effect of self-esteem. Based on the results of these analyses, this study suggests that an immediate action would be needed to prevent client violence to avoid deterioration of the commitment level toward organization among social welfare officers in Korea.

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