Crisisonomy 2023 KCI Impact Factor : 0.64
-
pISSN : 2466-1198 / eISSN : 2466-1201
- https://journal.kci.go.kr/cemtp
KJCKorea
Journal Central
A Study on the Effects of Client Violence on Organizational Commitment of the Social Welfare Officers - Focusing on Mediating Effects of Self-Esteem -
- Crisisonomy
- Abbr : KRCEM
- 2018, 14(7), pp.63-79
- DOI : 10.14251/crisisonomy.2018.14.7.63
- Publisher : Crisis and Emergency Management: Theory and Praxis
- Research Area : Social Science > Public Policy > Public Policy in general
- Received : June 21, 2018
- Accepted : July 26, 2018
- Published : July 31, 2018
Jeong Keun Kim 1, Seung Kwon 2
1부산복지개발원
2동의대학교
Accredited
ABSTRACT
This study attempts to analyze the effect of client violence on the organizational commitment of the social welfare officers in Korea, focusing on the mediating effect of self-esteem. Using a hierarchical multiple regression model with Sobel’s Z-test, this study analyzed the data from 301 social welfare officers who experienced violence by clients. The results are as follows; firstly, the more the experience of violence by the client, the lower the level of organizational commitment of social welfare officers. Secondly, the more the experience of violence by the client, the lower the level of self-esteem of social welfare officers. Thirdly, the relationship between the level of self-esteem and organizational commitment was found to be positive.
Finally, there was a partial mediation effect of self-esteem. Based on the results of these analyses, this study suggests that an immediate action would be needed to prevent client violence to avoid deterioration of the commitment level toward organization among social welfare officers in Korea.
Statistics
-
402 Viewed
-
29 Downloaded
Tools
Issue List
Citation status
* References for papers published after 2023 are currently being built.
[journal]
Angle, H.
/ 1981
/ An Empirical Assessment of Organizational Commitment and Organizational Effectiveness
/ Administrative Science Quarterly
26(1)
: 1~14
[journal]
아영아
/ 2017
/
A Study on the Effects of Community Spirit on Interpersonal Relationships of Adolescents and the Mediating Effects of Self-Esteem
/ 학교사회복지
/ 한국학교사회복지학회
(39)
: 95~117
[journal]
Baron, R. M.
/ 1986
/ The Moderator-Mediator Variable Distinction in Social Psychological Research:Conceptual, Strategic, and Statistical Consideration
/ Journal of Personality and Social Psychology
51
: 1173~1182
[book]
Busan Social Welfare Development Institute
/ 2016
/ A Study on Risk Situations and Risk Management of Social Welfare Workers
[journal]
조혜정
/ 2016
/
The Effect of Discrimination Experience mediated with Self - esteem on the Life Satisfaction of the Severely Disabled People : Group Comparison of Employment and Disability Type
/ 한국장애인복지학
/ 한국장애인복지학회
33
: 67~90
[journal]
최미례
/ 2003
/
The Moderating and Mediating Effects of Self-Esteem on the Relationship between Stress and Depression
/ Korean Journal of Clinical Psychology
/ 한국임상심리학회
22(2)
: 363~383
[journal]
최명민
/ 2006
/
A Qualitative Study on Burnout of Social Workers in Medical Setting
/ 한국사회복지행정학
/ 한국사회복지행정학회
8(1)
: 1~38
[journal]
Flannery, R. B.
/ 1996
/ Violence in the Workplace 1970-1995: A Review of the Literature
/ Aggression and Violent Behavior
1(1)
: 57~68
[journal]
Gilsson, C.
/ 1988
/ Predictors of Job Satisfaction and Organizational Commitment in Human Service Organizations
/ Adiministrative Science Quarterly
33(1)
: 61~81
[book]
Gyeonggi Welfare Foundation
/ 2014
/ A Study on Actual Condition and Countermeasures of Civil Petitioner Violence against Social Welfare Officers
[journal]
황보람
/ 2015
/
A Study on the Risk Factors of the Client Violence Experiences of Care Workers Working in Nursing Homes
/ 사회과학연구
/ 사회과학연구소
31(1)
: 1~28
[journal]
Iglesias, M. E.
/ 2012
/ Prevalence of Bullying at Work and its Association with Self-esteem Scores in a Spanish Nurse Sample
/ Contemporary Nurse
42(1)
: 2~10
[journal]
임동호
/ 2014
/
Effect of Local Child Care Centers' Social Workers Perceptions Professionalism on Organizational Commitment
/ 한국콘텐츠학회 논문지
/ 한국콘텐츠학회
14(11)
: 196~204
[journal]
임혁
/ 2012
/
The Impact of Organizational Culture on the Organizational Commitment among Psychiatric Social Workers
/ 정신건강과 사회복지
/ 한국정신건강사회복지학회
40(3)
: 5~34
[journal]
간순옥
/ 2016
/
The Influence of Organizational Factors of Social Welfare Institutions on Self-Esteem of Social Workers
/ 예술인문사회 융합 멀티미디어 논문지
/ 사단법인 인문사회과학기술융합학회
6(8)
: 331~340
[journal]
강철희
/ 2003
/
An Empirical Study of Social Workers' Organizational Commitment:Analyzing Mediating Effect of Organizational Cynicism
/ 한국사회복지학
/ 한국사회복지학회
53
: 257~283
[journal]
Kanter, R. M.
/ 1968
/ Commitment and Social Organization: A Study of Commitment Mechanism in Utopian Communities
/ American Sociological Review
33(4)
: 499~517
[journal]
김학범
/ 2012
/
A Study on the Factors on Influencing the Self-esteem of the Correctional Officers
/ 한국범죄심리연구
/ 한국범죄심리학회
8(1)
: 53~76
[journal]
김학범
/ 2010
/
A Study on the Effects of Police Officers` Interpersonal Relations on the Self-esteem
/ 경찰학논총
/ 경찰학연구소
5(2)
: 69~93
[journal]
김현숙
/ 2017
/
The Influence of Social Support among Community Dwelling Elderly and their Attitude towards the Withdrawal of Life-sustaining Treatment: A Mediating Effect of Self-esteem
/ 성인간호학회지
/ 한국성인간호학회
29(4)
: 373~381
[journal]
김자영
/ 2016
/
The Effects of Client Violences on the Turnover Intention of Mental Health Social Workers Working in Community Mental Health Centers : Focusing on the Mediating Effects of Job Stress
/ 사회복지연구
/ 한국사회복지연구회
47(3)
: 113~138
[thesis]
金成漢
/ 1997
/ 社會福祉士의 離職意圖 決定要因에 關한 硏究
/ 박사
/ 서울大學校 大學院
[journal]
김영표
/ 2017
/
Analysis of Effects of Intervention Methods for Improvement of Self-esteem of Individuals with Physical Disabilities
/ 예술인문사회 융합 멀티미디어 논문지
/ 사단법인 인문사회과학기술융합학회
7(8)
: 883~890
[journal]
구자원
/ 2011
/
Relationship Among Principal's Emotional Leadership, Teacher's Organizational Commitment and Accountability
/ 한국교육논단
/ 한국교육포럼(아시아태평양교육학회)
10(3)
: 63~86
[book]
Korean Social Workers Association
/ 2012
/ A Study of Actual Condition of Client Violence toward Social Workers and Safety Measure
[journal]
이은희
/ 2012
/
A Study on Eco-systemic Factors that affect the job satisfaction of the care givers who involved in long-term care service center
/ 디지털융복합연구
/ 한국디지털정책학회
10(10)
: 383~388
[journal]
이혜경
/ 2014
/
The Influence of Perceived Stress on Depression in freshmen of social welfare department: Focus on Mediating Effect of Self-esteem
/ 한국사회복지교육
/ 한국사회복지교육협의회
28
: 45~67
[journal]
이목화
/ 2014
/
A Critical Review of Organizational Commitment Literature in Korea: Challenges and Future Research Directions
/ 조직과 인사관리연구
/ 한국인사관리학회
38(2)
: 143~221
[journal]
이정은
/ 2008
/
A study on a structural relationship between client violence and social workers' stress, burnout, organizational commitment and turnover intention
/ 한국사회복지조사연구
/ 사회복지연구소
19
: 83~104
[journal]
이주리
/ 2008
/
Parenting Behaviors and Adolescents' Internalizing Problems in Single Parent Families：Mediating Effects of Emotional Regulation and Self-Esteem
/ 아동학회지
/ 한국아동학회
29(3)
: 115~125
[journal]
이정현
/ 2015
/
Relationship between Traumatic Events, Stress Coping Strategies and Post-Traumatic Stress Symptoms among Social Workers in Public Sector
/ 생물정신의학
/ 대한생물정신의학회
22(2)
: 55~62
[journal]
이정미
/ 2016
/
A Structural model analysis of variables affecting organizational commitment of childcare teachers
/ 열린유아교육연구
/ 한국열린유아교육학회
21(6)
: 83~109
[journal]
Lee, Sang Gyun
/ 2007
/ Mediation Effects in Social Work Research
/ Social Welfare Review
12
: 19~36
[journal]
Littlechild, B.
/ 1995
/ Violence against Social Workers
/ Journal of Interpersonal Violence
10
: 123~130
[journal]
Lyons, K.
/ 1995
/ Career Patterns of Qualified Social Workers: Discussion of a Recent Survey
/ British Journal of Social Work
25
: 173~190
[book]
Manning, M. A.
/ 2007
/ Self-concept and Self-Esteem in Adolescents
/ Students Services
: 11~15
[journal]
Meyer, J.
/ 2001
/ Commitment in the Workplace:Toward a General Model
/ Human Resource Management Review
11
: 299~326
[journal]
문영주
/ 2015
/
The Effects of Client Violence on the Emotional Exhaustion of Social Workers : With a focus on the moderating effects of psychological capital and organizational safety climate
/ 사회복지연구
/ 한국사회복지연구회
46(3)
: 65~94
[journal]
박은경
/ 2015
/
A Study on Verbal Abuse Experience, Sexual Harassment Damages and Self-esteem of Operating Room Nurses
/ 과학수사학회지
/ 한국과학수사학회
9(4)
: 266~274
[journal]
박미은
/ 2010
/
Experience on Client-Perpetrated Violence of Social Workers in Community Welfare Centers
/ 피해자학연구
/ 한국피해자학회
18(2)
: 285~312
[journal]
Park, Jong Ju
/ 2015
/ The Impact of Job Stress on Burnout among Public Social Workers in South Korea: The Moderating Effect of Coping Style
/ Journal of Transactional Analysis & Counseling
5(1)
: 35~54
[thesis]
박수진
/ 2013
/ 노인복지관 사회복지사의 소진이 조직헌신에 미치는 영향 : 역량강화와 직무만족의 매개효과를 중심으로
/ 박사
/ 목원대학교 대학원
[journal]
Porter, L. W.
/ 1974
/ Organizational Commitment Job Satisfaction and Turnover among Psychiatric Technicians
/ Journal of Applied Psychology
59(5)
: 603~609
[journal]
Ringstad, R.
/ 2009
/ CPS: Client Violence and Client Victims
/ Child welfare
88(3)
: 127~144
[book]
Rosenberg, M.
/ 1979
/ Conceiving the Self
/ Basic Books
[journal]
서인균
/ 2016
/
Mediating Effects of Self-esteem on the Relationship between Abuse Experience and Suicidal Ideation of the Elderly
/ 노인복지연구
/ 한국노인복지학회
71(3)
: 219~245
[journal]
설진화
/ 2006
/
Studies on Clients' Violence in a Social Welfare Facility for the elderly and Social Workers' Perception of It
/ 노인복지연구
/ 한국노인복지학회
(34)
: 133~162
[report]
Seoul Welfare Foundation
/ 2005
/ Survey on Risk Management of Welfare Facility Workers
[journal]
신준섭
/ 2008
/
A Study on Client Violence Against Social Workers: in the Field of Child Protection Services
/ 한국아동복지학
/ 한국아동복지학회
(27)
: 37~68
[thesis]
Song, K.
/ 2005
/ Prevalence of Client Violence toward Child and Family Social Workers and its Effects on Burnout, Organizational Commitment, and Turnover Intention: A Structural Equation Modeling Approach
/ Ph. D.
/ Columbia University
[journal]
Song, Ki Beom
/ 2006
/ Client Violence and Organizational Management in Social Welfare Practice
/ Studies in Humanities and Social Sciences
15
: 13~34
[book]
Song, Myung Ja
/ 2001
/ Developmental Psychology
/ HakJisa
[journal]
Steer, R. M.
/ 1977
/ Antecedents and Outcomes of Organizational Commitment
/ Adiministrative Science Quarterly
22(1)
: 46~56
[journal]
양경미
/ 2004
/
A Study of Elder Abuse in the Domestic Setting: Coping Strategies and the Consequences of Elder Abuse
/ Journal of Korean Academy of Nursing
/ 한국간호과학회
34(6)
: 1047~1056
[journal]
여호근
/ 2009
/
A Study on Influence of Job Satisfaction and Organization Performance of Employee's Self-esteem on MICE Industry
/ 관광레저연구
/ (사)한국관광레저학회
21(4)
: 7~22
[journal]
유창민
/ 2017
/
The reciprocal relationship between the two dimensions of self-esteem: A longitudinal study using an auto-regressive cross-lagged model
/ 한국청소년연구
/ 한국청소년정책연구원
28(4)
: 5~31
[journal]
윤경아
/ 2015
/
Client Violence in the Social Work Workplace - Prevalence and Responses -
/ Crisisonomy
/ (사)위기관리이론과실천
11(11)
: 91~116