Journal of Korean Society of Archives and Records Management 2023 KCI Impact Factor : 0.81
-
pISSN : 1598-1487 / eISSN : 2671-7247
- https://journal.kci.go.kr/jksarm
KJCKorea
Journal Central
A Proposal of a Quality Model for Cultural Heritage Archive Portals
- Journal of Korean Society of Archives and Records Management
- Abbr : JRMASK
- 2011, 11(1), pp.231~252
- Publisher : Korean Society of Archives and Records Management
- Research Area : Interdisciplinary Studies > Library and Information Science > Archival Studies / Conservation
허미숙 1
1Duquesne University, Pittsburgh
Accredited
ABSTRACT
User needs and their usage motivations are critical components of web portal success, yet limited studies have been conducted with the constituents of good cultural heritage archive portals from the user perspective. This study proposes a quality assessment model from the user perspective. To overcome the intrinsic biases, the triangulation approach was chosen for building a research model. The proposed research model adapts three existing web portal quality models: service quality model, data quality model, and technology acceptance model. A 99-item instrument is suggested to investigate the proposed model. In the next phase of research, the instrument will be tested for its construct validity, and the research model will be empirically tested.
Statistics
-
160 Viewed
-
69 Downloaded
Tools
Issue List
Citation status
* References for papers published after 2023 are currently being built.
[journal]
Adams, M.
/ 2007
/ Analyzing archives and finding facts: use and users of digital data records
/ Archival Science
7
: 21~36
[journal]
Al-Mudimigh, A. S.
/ 2011
/ A framework for portal implementation: A case for Saudi organizations
/ International Journal of Information Management
31
: 38~43
[web]
Anderson, P.
/ 2007
/ What is web 2.0? Ideas, technologies and implications for education
/ http://www.jisc.ac.uk/media/documents/techwatch/tsw0701b.pdf
[journal]
April, G. D.
/ 2008
/ Evaluating Service Quality Dimensions within e-Commerce SMEs
/ Electronic Journal of Information Systems Evaluation
15(3)
: 155~170
[journal]
Bannan, K. J.
/ 2002
/ Personalization and portals: if you build it (right) they will come
/ EContent
25(10)
: 17~21
[journal]
Banwet, D. K.
/ 2002
/ Effect of service quality on post visit intentions over time: The case of a library
/ Total Quality Management
13(4)
: 537~546
[journal]
Cao, M.
/ 2005
/ B2C e-commerce web site quality: B2C e-commerce an empirical examination
/ Industrial Management & Data Systems
105
: 645~661
[confproc]
Cappiello, C.
/ 2004
/ Data quality assessment from the user’s perspective
/ Proceedings of the 2004 international workshop on Information quality in information systems
: 68~73
[journal]
Caro, A.
/ 2011
/ Are Web Visibility and Data Quality Related Concepts
/ Internet Computing
15(2)
: 43~49
[journal]
Caro, A
/ 2007
/ Towards a Data Quality Model For Web Portals: Research in Progress. J. Filipe, J. Cordeiro, & V. Pedrosa (Eds). WEBIST 2005/2006
/ LNBIP
1
: 228~237
[journal]
Caro, A.
/ 2008
/ A Proposal for a set of Attributes relevant for Web Portal Data Quality
/ Software Quality Journal
16
: 513~542
[confproc]
Cha, S.
/ 2010
/ Constructing a Foundation for Semantic Structure of Korean Heritage Information: A Study on Creating a Substructure of Korean Heritage Portal by Implementing CIDOC CRM
/ Proceedings of IEEE Fourth International Conference on Semantic Computing
: 513~518
[journal]
Chen, L.
/ 2002
/ Enticing online consumers: an extended technology acceptance perspective
/ Information & Management
29
: 705~719
[journal]
Cheung, E. Y. M.
/ 2006
/ Test of the technology acceptance model for a web-based information system in a Hong Kong Chinese sample
/ Psychological Reports
99
: 691~703
[journal]
Concordia, C.
/ 2010
/ Not just another portal, not just another digital library: A portrait of Europeana as an application program interface
/ International Federation of Library Associations and Institutions
36
: 61~69
[web]
Cox, R. J.
/ 2007
/ Machines in the Archives: Technology and the Coming Transformation of Archival Reference. First Monday, 12(11)
/ http://www.uic.edu/htbin/cgiwrap/bin/ojs/index.php/fm/article/viewArticle/2029/1894
[journal]
Davis, F. D.
/ 1989
/ Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
/ MIS Quarterly
13
: 319~343
[journal]
Davis, F. D.
/ 1989
/ User Acceptance of Computer technology: A Comparison of Two Theoretical Models
/ Management Science
35
: 982~1002
[journal]
Deltor, B.
/ 2000
/ The corporate portal as information infrastructure: towards a framework for portal design
/ International Journal of Information Management
20
: 91~101
[journal]
Devaraj, S.
/ 2002
/ Antecedents of b2C channel satisfaction and preference: Validation e-Commerce Metrics
/ Information Systems Research
13
: 316~333
[web]
Durbin, G.
/ 2008
/ Just Do It! Web 2.0 As Task, Not Technology
/ http://www.archimuse.com/mw2008/papers/durbin/durbin.html
[web]
Farber, A
/ 2008
/ Museum®: Supporting the Creation of Quality User-Generated Content. Museums and the Web 2008, Toronto, Canada, April 9-12, 2008
/ http://www.archimuse.com/mw2008/papers/farber/farber.html
[journal]
Giaccardi, E.
/ 2006
/ Collective Storytelling and Social Creativity in the Virtual Museum: A Case Study
/ DesignIssues
22(3)
: 29~41
[journal]
Gibson, H.
/ 2007
/ Links between libraries and museums: investigating museum-library collaboration in England and the USA
/ Libri
57
: 53~64
[book]
Gilmore, J. H.
/ 2000
/ Introduction: Customization that counts, In Markets of one: Creating customer-unique value through mass customization
/ Harvard Business School Press
: 7~15
[journal]
Gounaris, S.
/ 2003
/ Assessing service quality on the web: Evidence from business to cosumer portals
/ Journal of Services Marketing
17
: 529~548
[journal]
Ha, L.
/ 2003
/ Crossing offline and online media: a comparison of online advertising on TV websites and online portals
/ Journal of Interactive Advertising
3(2)
: 33~48
[journal]
Hargittai, E.
/ 2000
/ Open portals or closed gates? Channeling content on the World Wide Web
/ Poetics
27
: 233~253
[journal]
Hang, A.
/ 2009
/ A classification model of ERP system data quality
/ Industrial Management & Data Systems
109
: 1053~1068
[journal]
Huvila, I.
/ 2008
/ Participatory archive: towards decentralized curation, radical user orientation, and broader contextualization of records management
/ Archival Science
8
: 15~36
[web]
Hwang, Y
/ 2002
/ Predicting the Use of Web-based Information Systems: Intrinsic Motivation and Self-Efficacy. Proceedings of the Eighth Americas Conference on Information Systems
/ http://sigs.aisnet.org/SIGHCI/amcis02_minitrack/CR/Hwang.pdf
[journal]
Kalyanaraman, S.
/ 2006
/ The Psychological Appeal of Personalized Content in Web Portals: Does Customization Affect Attitudes and Behavior
/ Journal of Communication
56
: 110~132
[journal]
Karahanna, E.
/ 2006
/ Conceptualizing Compatibility Beliefs in Technology Acceptance Research
/ MIS Quarterly
30
: 781~804
[book]
Katerattanakul, P.
/ 2001
/ Information quality in Internet commerce design, In Information and database quality
/ Kluwer Academic Publishers
: 45~56
[journal]
Klopping, I. M.
/ 2004
/ Extending the Technology Acceptance Model and the Task-Technology Fit Model to Consumer E-Commerce
/ Information Technology, Learning, and Performance Journal
22(1)
: 35~48
[journal]
Knight, S. A.
/ 2005
/ Developing a framework for assessing information quality on the world wide web
/ Informing Science Journal
8
: 159~172
[journal]
Kobsa, A.
/ 2011
/ Personalized hypermedia presentation techniques for improving online customer relationships
/ The Knowledge Engineering Review
16
: 111~155
[journal]
Kuo, T.
/ 2005
/ Measuring user’s perceived portal service quality: An empirical study
/ Total Quality Management & Business Excellence
16
: 309~320
[journal]
Ladhari, R.
/ 2009
/ A review of twenty years of SERVQUAL research
/ International Journal of Quality and Service Sciences
1(2)
: 172~198
[journal]
Lai, C. S. K.
/ 2010
/ Testing of a Model Evaluating e-Government Portal Acceptance and Satisfaction
/ Electronic Journal Information Systems Evaluation
13(1)
: 35~46
[journal]
Laio, C.
/ 2011
/ Factors influencing the intended use of web portals
/ Online Information Review
35
: 237~254
[journal]
Landrum, H.
/ 2004
/ A service quality and success model for the information service industry
/ European Journal of Operational Research
156(2)
: 628~
[journal]
Landrum, H.
/ 2009
/ Measuring IS System Service Quality with SERVQUAL: Users’ Perceptions of Relative Importance of the ive SERVPERF Dimensions
/ International Journal of an Emerging Transdiscipline
12
: 17~35
[journal]
Lee, Y.
/ 2002
/ AIMQ: a methodology for information quality assessment
/ Information & Management
40
: 133~146
[journal]
Lee, M. K. O.
/ 2005
/ Acceptance of Internet-based learning medium: the role of extrinsic and intrinsic motivation
/ Information & Management
42
: 1095~1104
[confproc]
Lee, S.
/ 2007
/ Usability Evaluation of Korean e-Government Portal
/ Proceedings of the 4th international conference on Universal access in human-computer interaction: applications and services
: 64~72
[journal]
김현준
/ 201104
/ The willingness of e-Government service adoption by business users: The role of offline service quality and trust in technology
/ GOVERNMENT INFORMATION QUARTERLY
/ ELSEVIER INC
28(2)
: 222~230
[journal]
Liao, C.
/ 2011
/ Factors influencing the intended use of web portals
/ Online Information Review
35
: 237~254
[journal]
Lin, C. S.
/ 2005
/ Integrating perceived playfulness into expectation-confirmation model for web portal context
/ Information & Management
42
: 683~693
[journal]
Liu, C-T.
/ 2009
/ A study of the service quality of general portals
/ Information & Management
46
: 52~56
[journal]
Madnick, S. E.
/ 2009
/ Overview and Framework for Data and Infomration Quality Research
/ Journal of Data and Infomration Quality
1(1)
[web]
Maltz, L.
/ 2005
/ Portals: A Personal Door to the Information Enterprise
/ http://www.educause.edu/Resources/PortalsAPersonalDoortotheInfor/154694
[confproc]
Marchetti, C.
/ 2003
/ Enabling data quality notification in cooperative information systems through a web-service based architecture
/ Proceedings of the Fourth International Conference on Web Information Systems Engineering
: 329~332
[web]
Mecella, M
/ 2002
/ Managing Data Quality in Cooperative Information Systems
/ http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.12.7508&rep=rep1&type=pdf
[journal]
김영걸
/ 200102
/ Extending the TAM for a World-Wide-Web context
/ INFORMATION & MANAGEMENT
/ ELSEVIER SCIENCE BV
38(4)
: 217~230
[journal]
Moraga, M. A.
/ 2004
/ A first proposal of a portal quality model
/ Proceedings of the IADIS International Conference, E-society
1(2)
: 630~638
[journal]
Moraga, A.
/ 2006
/ Comparing different quality models for portals
/ Online Information Review
30
: 555~568
[confproc]
Nam, J.
/ 2009
/ Web portal quality
/ Proceedings of the IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics
: 163~168
[journal]
Negash, S.
/ 2003
/ Quality and effectiveness in web-based customer support systems
/ Information and Management
40
: 757~768
[journal]
Offutt. A. J.
/ 2002
/ Quality attributes of web software applications
/ IEEE Software
19(2)
: 25~32
[journal]
Parasuraman, A.
/ 1985
/ A Conceptual Model of Service Quality and Its Implications for Future Research
/ Journal of Marketing
49(4)
: 41~50
[journal]
Parasuraman, A.
/ 1988
/ SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
/ Journal of Retailing
64(1)
: 12~40
[journal]
Presley, A.
/ 2009
/ Factors influencing student acceptance and use of academic portals
/ Journal of Computing in Higher Education
21
: 167~182
[journal]
Pruulmann-Vengerfeldt, P
/ 2009
/ Digital Cultural Heritage - Challenging Museums, Archives and Users
/ Journal of Ethnology and Folkloristics
3(1)
[journal]
Reichheld, F. F.
/ 2000
/ E-Loyalty: Your Secret Weapon on the Web
/ Harvard Business Review
78(4)
: 105~113
[journal]
Roca, J. C.
/ 2006
/ Understanding e-learning continuance intention: An extension of the Technology Acceptance Model
/ International Journal of Human-Computer Studies
64
: 683~696
[confproc]
Siadat, S. H.
/ 2008
/ Measuring service quality in E-retailing using SERVQUAL model
/ Proceedings of the International Symposium on Information Technology
: 1~7
[journal]
Strong, D.
/ 1997
/ Data Quality in Context
/ Communications of the ACM
40(5)
: 103~110
[journal]
Sundar, S. S.
/ 2001
/ Conceptualizing sources in online news
/ Journal of Communication
51
: 52~72
[confproc]
Tan, C.-W.
/ 2008
/ Building Citizen Trust towards e-Government Services: Do High Quality Websites Matter
/ Proceedings of the 41st Hawaii International Conference on System Sciences
: 217~226
[confproc]
Tan, C.-W
/ 2010
/ Understanding The Antecedents And Consequences Of E-Government Service Quality: Transactional Frequency As A Moderator Of Citizens’ Quality Perceptions
/ Proceedings of the 18th European Conference on Information Systems, Pretoria, South Africa
[journal]
Tanackoviæ, S. F.
/ 2008
/ Collaboration as a wave of future: exploring experiences from Croatian archives
/ Library Hi Tech
26
: 557~574
[journal]
Tayi, G. K.
/ 1998
/ Examining Data Quality
/ Communications of the ACM
41(2)
: 54~57
[journal]
Telang, R.
/ 2005
/ Drivers of Web portal use
/ Electronic Commerce Research and Applications
4
: 49~65
[journal]
Timcke, S.
/ 2008
/ Open archives and collaboration: where to now
/ Innovation
36
: 64~77
[journal]
Tojib, D. R.
/ 2008
/ User satisfaction with business-to-employee portals: conceptualization and scale development
/ European Journal of Information Systems
17
: 649~667
[journal]
Turner, M.
/ 2010
/ Does the technology acceptance model predict actual use
/ A systematic literature review. Information and Software Technology
52
: 463~479
[journal]
Udo, G. J.
/ 2011
/ Using SERVQUAL to assess the quality of e-learning experience
/ Computes in Human Behavior
27
: 1272~1283
[journal]
van der Heijden, H.
/ 2003
/ Factors influencing the usage of websites: the case of a generic portal in The Netherlands
/ Information & Management
40
: 541~549
[journal]
Van Dyke, T. P.
/ 1997
/ Measuring information systems service quality: Concerns on the use of the SERVQUAL questionnaire
/ MIS Quarterly
21
: 195~208
[confproc]
Wang, R.
/ 2010
/ Higher order factor analysis of SERVQUAL - Empirical findings from an e-learning system
/ Proceedings of the International Conference on Progress in Informatics and Computing
: 1293~1297
[journal]
Wang, R. Y.
/ 1996
/ Beyond accuracy: What data quality means to data consumers
/ Journal of Management Information Systems
12(4)
: 5~34
[journal]
Wang, Y.-S.
/ 2003
/ Assessing customer perceptions of website service quality in digital marketing environments
/ Journal of End User Computing
15(3)
: 14~28
[journal]
Watson, J.
/ 2000
/ Understanding portals
/ Information Management Journal
34(3)
: 18~22
[journal]
Watson, R. T.
/ 1998
/ Measuring Information Systems Service Quality: Lessons From Two Longitudinal Case Studies
/ MIS Quarterly
22(1)
: 61~79
[journal]
Yakel, E.
/ 2006
/ Inviting the user into the virtual archives
/ OCLC Systems & Services: International digital library perspectives
22
: 159~163
[journal]
Yang, Z.
/ 2005
/ Development and validation of an instrument to measure user perceived service quality of information presenting Web portals
/ Information & Management
42
: 575~589
[journal]
Wu, J-T.
/ 2005
/ The impacts of establishing enterprise information portals on e-business performance
/ Industrial Management & Data Systems
104(3)
[journal]
Yi, M. Y.
/ 200310
/ Predicting the use of web-based information systems: self-efficacy, enjoyment, learning goal orientation, and the technology acceptance model
/ INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES
/ ACADEMIC PRESS LTD ELSEVIER SCIENCE LTD
59(4)
: 431~449
[journal]
Yoshida, C.
/ 2010
/ The archive and community system for preserving traditional culture in rural areas
/ Journal of US-China Public Administration
7(4)
: 65~73
[journal]
Xu, H.
/ 2004
/ Understanding Information Quality in e-Business
/ Journal of Computer Information Systems
45
: 73~81
This paper was written with support from the National Research Foundation of Korea.