@article{ART001655386},
author={한수연 and Dong-Youl Jeong},
title={A Study on the Development of Archive Service Quality Scale: Focused on Public Institutions},
journal={Journal of Korean Society of Archives and Records Management},
issn={1598-1487},
year={2012},
volume={12},
number={1},
pages={59-78},
doi={}
TY - JOUR
AU - 한수연
AU - Dong-Youl Jeong
TI - A Study on the Development of Archive Service Quality Scale: Focused on Public Institutions
JO - Journal of Korean Society of Archives and Records Management
PY - 2012
VL - 12
IS - 1
PB - Korean Society of Archives and Records Management
SP - 59
EP - 78
SN - 1598-1487
AB - This study confirmed the structural concept and preliminary statements based on concept definition of archival service quality, conducted statistical analysis, and developed the service quality scale equipped with validity and reliability. Developing the scale is unique for pubic institutions and expected to play a practical role in presenting for each archive more effective operation method to enhance service quality by diagnosing its status and identifying the differences from other archives.
KW - service quality;evaluation of archival service quality;scale development
DO -
ER -
한수연 and Dong-Youl Jeong. (2012). A Study on the Development of Archive Service Quality Scale: Focused on Public Institutions. Journal of Korean Society of Archives and Records Management, 12(1), 59-78.
한수연 and Dong-Youl Jeong. 2012, "A Study on the Development of Archive Service Quality Scale: Focused on Public Institutions", Journal of Korean Society of Archives and Records Management, vol.12, no.1 pp.59-78. Available from: doi:
한수연, Dong-Youl Jeong "A Study on the Development of Archive Service Quality Scale: Focused on Public Institutions" Journal of Korean Society of Archives and Records Management 12.1 pp.59-78 (2012) : 59.
한수연, Dong-Youl Jeong. A Study on the Development of Archive Service Quality Scale: Focused on Public Institutions. 2012; 12(1), 59-78. Available from: doi:
한수연 and Dong-Youl Jeong. "A Study on the Development of Archive Service Quality Scale: Focused on Public Institutions" Journal of Korean Society of Archives and Records Management 12, no.1 (2012) : 59-78.doi:
한수연; Dong-Youl Jeong. A Study on the Development of Archive Service Quality Scale: Focused on Public Institutions. Journal of Korean Society of Archives and Records Management, 12(1), 59-78. doi:
한수연; Dong-Youl Jeong. A Study on the Development of Archive Service Quality Scale: Focused on Public Institutions. Journal of Korean Society of Archives and Records Management. 2012; 12(1) 59-78. doi:
한수연, Dong-Youl Jeong. A Study on the Development of Archive Service Quality Scale: Focused on Public Institutions. 2012; 12(1), 59-78. Available from: doi:
한수연 and Dong-Youl Jeong. "A Study on the Development of Archive Service Quality Scale: Focused on Public Institutions" Journal of Korean Society of Archives and Records Management 12, no.1 (2012) : 59-78.doi:
