@article{ART001655414},
author={박민수 and Seo, Eun-Gyoung},
title={Analyzing User Satisfaction of the Standard Records Management System},
journal={Journal of Korean Society of Archives and Records Management},
issn={1598-1487},
year={2012},
volume={12},
number={1},
pages={189-207},
doi={}
TY - JOUR
AU - 박민수
AU - Seo, Eun-Gyoung
TI - Analyzing User Satisfaction of the Standard Records Management System
JO - Journal of Korean Society of Archives and Records Management
PY - 2012
VL - 12
IS - 1
PB - Korean Society of Archives and Records Management
SP - 189
EP - 207
SN - 1598-1487
AB - It is necessary to diagnose the standard record management system when the system is being spread out to entire public organization and institutions. This study aims to analyze the standard record management system for improving system and revising the related standards in the future. This study evaluates the satisfaction on the interface and functional quality of the system through questionnaire survey on records managers. It is found that the satisfaction of functional quality is just above the line, but the interface fails to satisfy records managers. Also the reliability of the system appears to be higher satisfaction than efficiency and usability. Therefore, the study suggests that the standard records management systems should try to improve ‘easy of use’ and effectiveness and efficiency by implementing heavy batch job and promoting modulation of key function. And the study emphasizes that the standards will be revised with the long-term plan in order to develop standard records management system systematically and continuously.
KW - records management system;functional requirements of records management stystem;user evaluation;satisfaction evaluation;interface;functional quality
DO -
ER -
박민수 and Seo, Eun-Gyoung. (2012). Analyzing User Satisfaction of the Standard Records Management System. Journal of Korean Society of Archives and Records Management, 12(1), 189-207.
박민수 and Seo, Eun-Gyoung. 2012, "Analyzing User Satisfaction of the Standard Records Management System", Journal of Korean Society of Archives and Records Management, vol.12, no.1 pp.189-207. Available from: doi:
박민수, Seo, Eun-Gyoung "Analyzing User Satisfaction of the Standard Records Management System" Journal of Korean Society of Archives and Records Management 12.1 pp.189-207 (2012) : 189.
박민수, Seo, Eun-Gyoung. Analyzing User Satisfaction of the Standard Records Management System. 2012; 12(1), 189-207. Available from: doi:
박민수 and Seo, Eun-Gyoung. "Analyzing User Satisfaction of the Standard Records Management System" Journal of Korean Society of Archives and Records Management 12, no.1 (2012) : 189-207.doi:
박민수; Seo, Eun-Gyoung. Analyzing User Satisfaction of the Standard Records Management System. Journal of Korean Society of Archives and Records Management, 12(1), 189-207. doi:
박민수; Seo, Eun-Gyoung. Analyzing User Satisfaction of the Standard Records Management System. Journal of Korean Society of Archives and Records Management. 2012; 12(1) 189-207. doi:
박민수, Seo, Eun-Gyoung. Analyzing User Satisfaction of the Standard Records Management System. 2012; 12(1), 189-207. Available from: doi:
박민수 and Seo, Eun-Gyoung. "Analyzing User Satisfaction of the Standard Records Management System" Journal of Korean Society of Archives and Records Management 12, no.1 (2012) : 189-207.doi:
