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@article{ART002379625},
author={Hye Jeong Jeong and Rieh, Hae-Young},
title={Directions for Vitalizing Archival Information Services based on the Analysis of SNSs and Civil Petitions},
journal={Journal of Korean Society of Archives and Records Management},
issn={1598-1487},
year={2018},
volume={18},
number={3},
pages={165-191},
doi={10.14404/JKSARM.2018.18.3.165}

TY - JOUR
AU - Hye Jeong Jeong
AU - Rieh, Hae-Young
TI - Directions for Vitalizing Archival Information Services based on the Analysis of SNSs and Civil Petitions
JO - Journal of Korean Society of Archives and Records Management
PY - 2018
VL - 18
IS - 3
PB - Korean Society of Archives and Records Management
SP - 165
EP - 191
SN - 1598-1487
AB - The National Archives of Korea and other archives now provide services through social media such as Facebook or Twitter, and use such platforms to interact with users. To be specific, users communicate with and get information from these archives via the National Sinmoongo, the place for civil petition. Therefore, it is significant to understand the users’ needs and the contents of the communication by analyzing the comments and petitions that have appeared in these channels. For this, this study analyzed users’ perceptions and information needs shared through social media and the National Sinmoongo of the National Archives of Korea. The social media content analyzed here were posts and comments from the Facebook accounts of the National Archives of Korea, e-Record, the Busan Archives, and the Presidential Archives of Korea. Also, sentences containing the words “National Archives of Korea” and “Presidential Archives of Korea” that have appeared in texts in the National Sinmoongo were analyzed. Based on the analysis results, suggestions that could activate the user-centered archival information services in the archives and records centers were made.
KW - National Archives of Korea;Facebook;National Sinmoongo civil petition;Archival Information Service;SNS
DO - 10.14404/JKSARM.2018.18.3.165
ER -

Hye Jeong Jeong and Rieh, Hae-Young. (2018). Directions for Vitalizing Archival Information Services based on the Analysis of SNSs and Civil Petitions. Journal of Korean Society of Archives and Records Management, 18(3), 165-191.

Hye Jeong Jeong and Rieh, Hae-Young. 2018, "Directions for Vitalizing Archival Information Services based on the Analysis of SNSs and Civil Petitions", Journal of Korean Society of Archives and Records Management, vol.18, no.3 pp.165-191. Available from: doi:10.14404/JKSARM.2018.18.3.165

Hye Jeong Jeong, Rieh, Hae-Young "Directions for Vitalizing Archival Information Services based on the Analysis of SNSs and Civil Petitions" Journal of Korean Society of Archives and Records Management 18.3 pp.165-191 (2018) : 165.

Hye Jeong Jeong, Rieh, Hae-Young. Directions for Vitalizing Archival Information Services based on the Analysis of SNSs and Civil Petitions. 2018; 18(3), 165-191. Available from: doi:10.14404/JKSARM.2018.18.3.165

Hye Jeong Jeong and Rieh, Hae-Young. "Directions for Vitalizing Archival Information Services based on the Analysis of SNSs and Civil Petitions" Journal of Korean Society of Archives and Records Management 18, no.3 (2018) : 165-191.doi: 10.14404/JKSARM.2018.18.3.165

Hye Jeong Jeong; Rieh, Hae-Young. Directions for Vitalizing Archival Information Services based on the Analysis of SNSs and Civil Petitions. Journal of Korean Society of Archives and Records Management, 18(3), 165-191. doi: 10.14404/JKSARM.2018.18.3.165

Hye Jeong Jeong; Rieh, Hae-Young. Directions for Vitalizing Archival Information Services based on the Analysis of SNSs and Civil Petitions. Journal of Korean Society of Archives and Records Management. 2018; 18(3) 165-191. doi: 10.14404/JKSARM.2018.18.3.165

Hye Jeong Jeong, Rieh, Hae-Young. Directions for Vitalizing Archival Information Services based on the Analysis of SNSs and Civil Petitions. 2018; 18(3), 165-191. Available from: doi:10.14404/JKSARM.2018.18.3.165

Hye Jeong Jeong and Rieh, Hae-Young. "Directions for Vitalizing Archival Information Services based on the Analysis of SNSs and Civil Petitions" Journal of Korean Society of Archives and Records Management 18, no.3 (2018) : 165-191.doi: 10.14404/JKSARM.2018.18.3.165