Journal of Korean Society of Archives and Records Management 2023 KCI Impact Factor : 0.81
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pISSN : 1598-1487 / eISSN : 2671-7247
- https://journal.kci.go.kr/jksarm
KJCKorea
Journal Central
A Study on Improvement Plans for National Archives of Korea Website’s Search Service through Its Usability Evaluation
- Journal of Korean Society of Archives and Records Management
- Abbr : JRMASK
- 2021, 21(3), pp.187~215
- DOI : 10.14404/JKSARM.2021.21.3.187
- Publisher : Korean Society of Archives and Records Management
- Research Area : Interdisciplinary Studies > Library and Information Science > Archival Studies / Conservation
- Received : July 20, 2021
- Accepted : August 13, 2021
- Published : August 31, 2021
Hyojin Lee
1,
Ji Hyun Kim
2
1이화여자대학교 정책과학대학원 기록관리학전공
2이화여자대학교
Accredited
ABSTRACT
Archives should provide a web-based archival information service with good usability based on the understanding of users’ needs. Thus, this study analyzed the usability of the National Archives of Korea (NAK) website’s search service through expert and usability evaluations for various users and suggested improvement plans. A literature review, heuristic evaluation, one of the usability expert evaluation methods, and usability evaluation for users were performed. As a result of expert evaluation, the severity rating for the usability problem was highest regarding a match between the system and real world and the lowest in error prevention. In the usability evaluation, it was assumed that the user’s background and whether the website’s help was provided is associated with usability. Usability evaluation was conducted for 22 participants, including those majoring in records management, web/application developers, and people without such backgrounds. Furthermore, a presurvey, a five-second test, and search tasks were conducted in a row. The analysis based on usability components in ISO 9241-11: 2018, i.e., effectiveness, efficiency, and satisfaction, showed that web/application developers had the highest search effectiveness, and those majoring in records management showed high effectiveness only in the search for archival content services. Background factors did not affect efficiency, and the more familiar with the finding aids, the better the efficiency. Moreover, providing the website’s help was found to be positively associated with effectiveness and satisfaction. This study suggests that the NAK website will offer a user-friendly interface and search function, expand help support, and display a consistent web interface.
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